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Question about Kenmore 23822 Top Load Washer

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Top load kenmore washer

My washer has all of a sudden started making a loud noise when it got to the spin cycle and does not spin. I also checked and it seems that the agitator does not agitate either. Would you please let me know what the probable reasons for this may be & how I might repair it? Also, what is the best way to remove the outer cover (I once removed the back to a washer only to find out I didn't need to!!) Thanks for your help.

Posted by fred conley on



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I had a similar problem. After taking my washer apart from the back and wrestling it back together. I looked inside the tub and found that there was a nail stuck through one of the drain holes. Removed it! Ans, Voila! It was repaired and good as new!

Posted on Dec 29, 2007


Jeff Rockwell

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Your problem could be a bad gear case assembly (transmission), bad clutch, or a bad motor coupling. The easiest to diagnose and repair is the motor coupling (it's also the least expensive). All, however, will require access to the inside of the machine. This can be accomplished by: FIRST, UNPLUGGING THE MACHINE 1. Remove the console. Depending in the model you have, the console can be removed by removing the two end caps by placing a flat screwdriver in a groove on the top rear and gently lifting up. The end caps should pop off, exposing a philips screw under each one. Remove the screws and the console should lift up and back. If the end caps are not removable, then you need to place a putty knife under the front corner on either side of the console to release the retaining clips holding it on. Once the clips are released the console should lift off. 2. Disconnect the lid switch connector (white plastic plug with three wires going to it). 3. Remove the two brass-colored clips under the console. These hold the case to the washer frame. Once removed, the case should come off. 4. Lift the washer lid and place one hand under the front rim. Lifting the back up first, pull the case towards you and slide off the frame. 5. Check the floor under the wash tub area, first. If you notice any pools, or dripping of oil, then your gear case is probably shot. Once they start to leak, they should be replaced. 6. Now, you will see a small plastic (white or gray) pump with two hoses coming from it. This is the drain pump. DO NOT take the hoses off. Remove the two retaining clips with a flat screwdriver. Remember how they go back on. There will be a keyed slot on the top and bottom that they must go back in. Leave the hoses attached, remove the pump from the drive motor shaft and push aside. 7. The driver motor is attached in the same manner as the drain pump. Except, the drive motor clips usually have screws holding them in place and are a bit larger. In addition, you will need to remove the wire harness connector. Be careful when removing the retaining clips as the drive motor is heavy. Behind the motor is the motor coupling. 8. The motor coupling consists of two plastic triangular shaped pieces with three forks on each one, connected by a round rubber bushing with holes in it. Typically the plastic forks break off, or the rubber bushing rips apart. Also, the center hole of the plastic pieces can round out to the point that they just spin on the shaft. The center hole should have two flat sides and should NOT be completely round. The coupling usually costs less than $10 to replace. The gear case and clutch are a little more difficult to replace and generally are for the more seasoned techs to handle. If you inspect your machine and find that the motor coupling is fine, then let me know and I'll try to give you pointers to further diagnose.

Posted on May 21, 2007


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That is a normal sound when the transmission shifts from the last spin cycle to go into the agitate cycle. It should make a loud click sound that does not last longer than a second. There is nothing wrong with your washing machine.

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you have a broken coupler...this is a plastic and rubber part that connects the motor to the transmission.  A $20 part


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