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Question about OKI C5100n Laser Printer

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Fatal error Hello everyone. our printer is showing a fatal error, stating K/01b3a8e0 ?????? and we have no idea. please advice if you can. many thanks lisa and mo

Posted by lisa shone on

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Soulvisitor

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  • 1,113 Answers

Fatal Error K (for BLACK) - Black toner or drum problem, Drum life exceeded? Display would of said black drum near life before failing.

Posted on Oct 17, 2007

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Our OKI C5100 is showing 171:Fatal error. What should we do?

The 171 Fatal error:

Upper Thermistor, State:Open

When an open circuit has been detected in the heat roller thermistor (low temperature)

Check the heater connector and the thermistor connector to make sure they are seated properly. If OK you probably need to replace the fuser.

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From OKI error log:

Lower heater temp state - Low
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Fatal error 172

From OKI error list:

Error 172 - Upper Heater Temp State: High
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Solution:
Turn off printer, let cool down.
If problem still exists seek service
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