I purchased the HP officejet 4500 all in one. The message "fatal error" comes up while installing. I have business Vista. What do I do?
some errors usually include a four-digit numbered code. if there is, please let me know. I also need to know the exact error message. where do you see the error message? on the computer or printer?
PLEASE TAKE NOTE THE EXACT ERROR MESSAGE AND LET ME KNOW.
for the mean time, you can use the printer without troubleshooting the error by just installing the basic driver. the product will still print as usual however the product might not have its full functionality.
steps in installing the basic driver:
restart the HP software installation then select the "express" or "minimal" installation option instead of the "full recommended" installation option. Then follow the on-screen instruction to complete the installation.
Jul 26, 2011 |
Office Equipment & Supplies