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depending on the age of the player, some of the lasers inside of the player have trouble reading througe the tinted plastic what I would do is try playing different colored discs you can find them at any large chain store such as wal-mart or K-mart relativly cheap
I have a similar stereo system and accidentally put two CD's in one tray and it got stuck and could not open. What I did was unplug everything from the unit and took off the side panel. After some careful fiddling I got it to open. You could try something like that.