Question about Tec RadiantWave Grill
I have the same problem...just spent $1,000 on new parts and install two months ago...problem is back...they say liquids from meats, sauces and marinades contribute to problem clogging up pores in ceramic...
i am trashing it and going for new model
Posted on Sep 01, 2008
I have a TEC Pattio II. I have owned the grill for almost 10 years and TEC grills have a ten year warranty on many of the parts including the burners. The burners on my grill have a ceramic inserts. The pop and loud whooshing noises indicate the ceramic insert or the seal on the burner is "cracked". I have replaced both of the inserts and burners on my grill once about 5 years ago under warranty. I have one burner now that will not stay burning and I contacted TEC today regarding the problem, and I will replace the ceramic insert only under warranty. .
The newest TEC grills like yours have the TEC Radiant Glass Infra-red Cooking System with stainless steel burners with glass surfaces. Confirm with TEC customer service that your grill has has this burner system and not the ceramic one. I assumed this burner system had eliminated the problem of the burners going out with a loud boom.
YOUR ONLY OPTION IS TO CONTACT THE CUSTOMER SERVICE GROUP AT TEC. THE TELEPHONE NUMBER IS 1-800-331-0097. TEC IS LOCATED IN COLUMBIA SC. TEC HAS A USEFUL WEBSITE. I WOULD NOT LET TEC OFF THE HOOK IF YOUR GRILL IS LESS THAN TEN YEARS OLD.
I noticed the skills of the customer service reps are lacking. You may need to talk with the manager. I love my grill and would not have any other brand or type. It is imperative to follow the cleaning instructions in you user manual.
Posted on Jun 24, 2008
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