I have the same problem...just spent $1,000 on new parts and install two months ago...problem is back...they say liquids from meats, sauces and marinades contribute to problem clogging up pores in ceramic...
i am trashing it and going for new model
I have a TEC Pattio II. I have owned the grill for almost 10 years and TEC grills have a ten year warranty on many of the parts including the burners. The burners on my grill have a ceramic inserts. The pop and loud whooshing noises indicate the ceramic insert or the seal on the burner is "cracked". I have replaced both of the inserts and burners on my grill once about 5 years ago under warranty. I have one burner now that will not stay burning and I contacted TEC today regarding the problem, and I will replace the ceramic insert only under warranty. .
The newest TEC grills like yours have the TEC Radiant Glass Infra-red Cooking System with stainless steel burners with glass surfaces. Confirm with TEC customer service that your grill has has this burner system and not the ceramic one. I assumed this burner system had eliminated the problem of the burners going out with a loud boom.
YOUR ONLY OPTION IS TO CONTACT THE CUSTOMER SERVICE GROUP AT TEC. THE TELEPHONE NUMBER IS 1-800-331-0097. TEC IS LOCATED IN COLUMBIA SC. TEC HAS A USEFUL WEBSITE. I WOULD NOT LET TEC OFF THE HOOK IF YOUR GRILL IS LESS THAN TEN YEARS OLD.
I noticed the skills of the customer service reps are lacking. You may need to talk with the manager. I love my grill and would not have any other brand or type. It is imperative to follow the cleaning instructions in you user manual.
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when i spoke with a TEC rep., she said the problem is due to a cracked ceramic tile, causing the burners to go out. ???
My TEC Sterling just developed the same problem. Cannot find anyone who seems to know anything about it, and no one knows how to repair. This is a very expensive grill, hate to think that I am going to have to junk it and buy another grill. I have called TEC and do not get much from them in terms of repair.
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