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Question about SanDisk Sansa e250 MP3 Player

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Turns on then bam its off

My Sansa e250 turns on does the refresh data base and then the screen turns white and fuzzy. then turns back on again and repeats the process over and over. All I want to do is listen to some music. Help!

Posted by Amber Bunnell on

  • lahai senesie Mar 10, 2008

    Hi, my player when i power it on,it does display refresh data base in white screen it goes of and then come on with a display of sandisk.It continue over and over

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1 Answer

Mark Eckert

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    An expert who has achieved level 1.

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  • 2 Answers

Call tech support... sounds like you need a firmware upgrade... same thing happened to me. Sandisk support 1-866-726-3475 7 days a week: 4:00 am. - 10:00 pm. (PST) 7:00 am - 1:00 am (EST)

Posted on May 14, 2007

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Get the recovery tool from Sandisk Support downloads. Put it in a file you can easily find.
plug in the Sansa, once it turns on, hold the power button until it turns off then switch the hold switch at the top edge of the player to hold (showing orange) and then hold the "Record" button on the side until the player turns on with a black screen, saying it is in recovery mode.
Some people have said they had to hold both "Power" and "Record" to make it work.
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My sansa e250 turns white

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It refreshes the database to build the menu for you to navigate.

Your device may have corrupt data in it and therefore takes longer than normal to build the library.

You can format the device to remove everything, and then re-transfer them to see if that helps.

To format in My Computer>Device Name (e250)>right Click and select format.





Best of Luck.
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Blank White Screen - No Menu Showing

My Sansa has a similar problem. Sometimes when the Sansa turns on (after the Sandisk logo) the screen will either turn black, blue, or black and white stripes. The player still works, but it is hard to navigate without the screen, obviously. What I end up doing is letting the backlight turn off and then pressing any button. Sometimes when the screen comes back, the display is allright again. But sometimes it takes more than a few tries. Turning it off and on again seems to work a little better, but it is more time consuming.
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