I was transporting my tv and the wind got between the outer grayish screen with ridges and the main screen and ripped it in half. I would like to know if this part is available, cost, location, and if this is a protective screen for the main one behind it
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Fault at its main digital board. Short circuited component/s at it. Contact any service technician; or the authorized service center. If you wish to get some details; check the site linked here. Pull up older posts. http://electronicshelponline.blogspot.com/ In most cases, the main board might have to be replaced. If so, a software [firmware] update too might be necessary.
Depending on how bad, there are many layers of screen, if the outer layer is smooth and does not have ridges you can use a piece of Plexiglas to replace that. although glare may be more prevalent with a Plexiglas replacement. if the outer layer has ridges or more than one layer is broken there is not much you can do yourself. The screen from the manufacturer is cost prohibitive to replace. But if you have a local tv repair shop they may have a junk one, that they can sell you for a reasonable price. If it is just a small corner it might be better not to do anything at all, when you watch a tv it is the middle of the tv you watch and the corners are hardly noticeable under normal tv watching, although it may bother some people that the crack exists it actually may not cause you much discomfort watching the tv.
the outer screen on these units easly replaced. RCA #258797 their called supersheilds.. rca charges about 70 dollars for the item...If it is just that i have seen people just use a clear sheet of plexi. removeing the screens requires removein several torx 20 screw around the outer and remove the frame.. then the clear peice of plexi is attache with serval brackets.