WHy does P2 code come on display for my Westpointe DeHumidifier

1 yr parts and labor/ 3 yr. sealed system

Westpointe is a brand of True Value






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Usually the P1 error indicates that dehumidifier needs to be defrosted. The unit has detected ice build-up on the condenser coils.

Unplug the dehumidifier for several hours. Then plug it back in. If the problem recurs, check that the fan that blows air across the coils is working properly. Make sure that the room is not colder than the operating range of the dehumidifier. If the problems continues to occur, you may have a refrigerant leak in the system. That will require a service call to repair the dehumidifier.

If the unit is under warranty, contact Westpointe. The manual I have for a Westpointe 65 PT dehumidifier, https://www.appliancefactoryparts.com/content/pdfs/136333-1.pdf, indicates the unit is covered through year 5 after purchase for a refrigerant system. For Warranty service, the contact point is Midea Consumer Service at 1-866-646-4332. If the unit is not under warranty, consider whether to replace the dehumidifier.

I hope this helps.

Cindy Wells
(I have seen a dehumidifier develop a refrigerant leak. It constantly froze before the leak was repaired and the refrigerant topped off.)

This site does not sell parts or have anyway to look them up for you. Sorry

a change in tone of the noise from a working unit indicates to me that a bit of dust/dirt has built up on the internal fans blades and has caused a imbalance in the fan now , this usually requires a complete disassembly and cleaning out to remedy

empty container

what is the model number to your dehumidfier Dennis

Some dehumidifiers don't require that the bucket be in place, when a drain hose is attached to the unit. I'm not sure that's the case with yours, because I'm unfamiliar with the Westpointe brand. You should also check the drain connection that the hose is connected to. It may be clogged, which forces the water into the bucket instead of draining through the hose. If you have something flexible like a long plastic Zip Tie, that can easily be run into the hose connection and slowly pulled back out, while rotating it should loosen any clogs. Be prepared for water to follow. Do not use a wire coat hanger to do this and be sure the unit is OFF and unplugged from the wall, before attempting it.

Hope this helped you to troubleshoot and solve the problem. Please let me know.

Hi,
Here is a tip that I wrote to help people with just that dehumidifier problem..

Dehumidifier Problem It shows Bucket Full
http://www.fixya.com/support/r4688381-dehumidifier_problem_shows_bucket_full

heatman101

P1 error indicates that:

1. The water tank on the side of the unit is full.
2. The water tank in not properly seated in the housing.
3. The switch at the back of the water tank housing is not engaged or is loose

Danby's Consumer Help Line (1-800-263-2629) is always busy. So, I called their General number: 419-425-8627. The receptionist transferred my call to their Service dept. My call was answered in 2 minutes.

The Service Rep. described the following code for my dehumidifier model (DDR657EE):
P1 = Defrosting: the unit will go into Defrost mode periodically to ensure that the parts are working at the right operating temperature. It should be in Defrost (P1) mode for only a brief period of time. If the unit is in Defrost (P1) mode continuously for a couple of hours (or more), then you should call Danby Service for further assistance.

He had no documentation of a P2 code for my model.

He also described other General Codes (applicable to most Dehumidifier/Humidifier models):
E1 = Not enough water
E2 = Not draining
E3 = Water temperature too cool
E4 = Overflow Switch activated
E6 / E7 = Problem with Temperature Sensor

I hope that helps.