Make sure that the sony remote is working and the universal remote is programmed correctly by using them on another Sony television. You can try a set at a store that sells TV's. If the remotes are working, then the number one suspect is the Remote Receiving Unit (RRU) inside the set. The microprocessor does cause this problem, but, it is rare. Hope this helps.
you are using a universal do not expect it to even if it programs to
have all the functions you need or want or had with the original remote.
Universal remotes are far from UNIVERSAL.
best argument for an original remote is even if it programs it will
just not have all the features needed or wanted that the original had.
Hope this clears things up a little.
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