You should get support no matter where you bought your player. The Serial Number on the back of the player allows Creative to trace the player. I bought a Zen Vision M from Amazon in the US and had it shipped to an address in the US. A friend collected it for me and brought it home to me in Ireland. The Hard Disc failed after about 45 days and I emailed Creative Labs Europe and they set up an RMA, I shipped the player to them and they sent me a brand new player. Try this link to email your problem and set up an RMA: http://uk.europe.creative.com//support/contact/emailform.asp
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