Question about Samsung SPP4231 42 in. EDTV-Ready Plasma Television

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Color Problem with Samsung SPP4231 42 in.

I've had a Samsung SPP4231 42 in. for a little more than 2 years and the warranty has thus expired. Last week, the image became kind of rosy all over, the red being no longer red but closer to orange. My many attempts to fix it with the remote control lead to no success.Before I call Samsung to get the name of their local repairman (or repair woman), and possibly pay alarge amount to get it fixed, I was wondering whether anybodyelse has had that problem. While we can adjust the Color Tone feature, for some reason, the "Color Control" feature seems to have been factory set and cannot be dealt with by the customer. It appears in pale letters in the listing and we cannot stop on it while going over the list of adjustable features that all appear in bold. Would much appreciate suggestions as to how to fix it.Thanks.

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  • Yves Joly May 21, 2007

    I have a DVI connection from the cable box. I have a component video connection to the DVD. The same problem occurs with either one. I've checked and redone these connections and the picture stays the same. As to the Color Control, while I am not able to click on it, I can adjust the Contrast, Brigtness, Sharpness , Color and Tint though the Picture Custom Mode. I've done all adjutments possible through the zero to 100 range offered and the problem does not go away.

    I guess I really have to call a repairman.

  • Yves Joly Jul 29, 2007

    I had a Samsung authorized technician pick up the TV set. He reported that the green color was totally gone and that a new main PCB had to be installed. That main PCB would cost around $500 and with the installation and house call, the bill would be close to $1000.

    I refused to pay that much for the repair, given that brand new EDTV nowadays would cost about that price and an HDTV not that much more.So, I am watching my Samsung Plasma without the green color. For instance, football fields look brownish.

    I went to Samsung to get some relief given that the complete loss of one color and the replacement of the main PCB are exceptional occurences afte a little mor ethan 2-year use, but they insist that the warranty has expired and that they will not do anything for me.

    Any idea how to have a main PCB replaced at a cheaper price?



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I have a couple of thoughts. One check your signal are you using a HD cable box with component video? If so if one of those cable is loose you can loose a portion of your color causing a dominant color. look at your DVD is it the same? The color setting is probably greyed out due to another setting in the customer menu probably not a factory setting. Look for preset picture modes like "movie" or "sports" something like that you may have to change that to "user" or "Preference" to gain acce3s to the color setting menu. Does the picture look pixelated in certain spots especially aroun the dicoloration? If so you may have a Y sustain problem and probably need a pro.

Posted on May 11, 2007


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