Just took the 501 out of storage and when I receive or copy, the print always has areas of missing information, like something is on the drum. (runs all the way down the page) I've changed the drum and toner and it's in the same place on both drums. Is their a glass area where the laser reads that could be crudded up? Any other suggestions? Thanks, Jim
Remove the drum unit from the machine, you will see a glass called **** glass under the drum unit. if that glass is dirty, just clean it with alcohol and cotton.
white lines is the cause if that part is dirty.
call us at 02 3633636
Pantronics International Corp.
manila, Philippines
Posted on Mar 11, 2008
VERY TRUE , THE LASER UNIT MIGHT NEED THE CLEANING CALL A SERVICE GUY HAPPY FAXING OMNIPRESENT
Posted on Sep 23, 2007
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Have you tried both drum and toner supplies? cause it sounds like a drum fault, if you have tried a new drum and toner, and it is doing it when printing internal reports, receiving fax's and copying then you have a tecnical issue to do with charge and this would likely render machine unecomical to repair (unless you can find a bad contact with drum on machine). If it receives faxs clearly but copys black then it is different issue (ie optics).
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