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Question about SanDisk Sansa e250 MP3 Player

14 Answers

THIS WILL FIX YOUR SANSA

IT REALLY WORKSSSSSSSSSSSSSSSSS I have the EXACT same problem and my device is stuck in MSD. Which two files are you talking about? My sandisk support rep did not send me any attachment. Thank you for contacting SanDisk Technical Support. We should be able to fix your player. Disconnect the player from the computer if it is connected. Please copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop. http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe Once you have downloaded the file, please follow these instructions. 1) Double click on My Computer so that you can see it on your screen. 2) Turn the player off. 3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange. 4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button. 5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish. 6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left. 7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work. someone gaveit to me i tried everything thisworks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted by Anonymous on

  • 4 more comments 
  • Anonymous Jan 08, 2008

    hey thanks for trying now it says that "Load main image faild switch to recovery mode" and every time i do that it says it again please help me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • jaralove07 Mar 25, 2008

    I have e280 Sansa which won't enables me to add or delete songs. Its the old same songs that i had.I cant even do usb steps that y'all posted

  • xx264 Oct 15, 2008

    when i run the program that you said to run it after i click next twice it says error finding version details

  • holdout555 Nov 09, 2008

    I did what SOCKER said and it worked !!!! Thanks

  • Anonymous Feb 21, 2009

    my sansa is froze and i dont kno how to un freeze it

  • Anonymous May 11, 2010

    does tat procedure re-formats my player?????

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14 Answers

Anonymous

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THANK YOUUUUUUUUUUUUUU SO MUCH SOCKER THIS HELPED MY SANSA GO FROM STOCK ON THE REFRESH DATABASE SCREEN BACK TO NORMAL. THANKS SOOOOOOOOOOOOOO MUCH THIS IS THE THIRD SANSA I HAVE GOTTEN AND THEY ALL MESS UP :( I WAS BEGINING TO THINK IT WAS ME. THANK YOU

Posted on May 16, 2007

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Anonymous

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Thanks a lo!!!!!!!!!!
it works:-)

Posted on Jan 08, 2009

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Anonymous

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Yooo thanks a millie

Posted on Jan 07, 2009

Anonymous

Thanx man, i thought it would never ever work again:d

Posted on Nov 09, 2008

Anonymous

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Thanks!!
it really works
why did i had the problem?
virus?
thanks again!

Posted on Aug 28, 2008

Anonymous

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This helped but it only works or lights up when its on the plug in

HELP

Posted on Aug 11, 2008

Anonymous

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My sansa electrocuted my ***** buzzz ouch **** did it again

Posted on Aug 10, 2008

  • Anonymous Aug 10, 2008

    my dog ate my sansa i dug it out of its poop and i cant get it to come on

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Anonymous

OmG.....thanks so freaking much...it works....=)

Posted on Jul 12, 2008

Anonymous

Thank you so much this solution was the best and quick

Posted on Sep 19, 2007

Anonymous

Thank you so much!!! I can not even begin to tell you how happy this makes me. I received my E250 as a gift and the damn thing was already messed up when I got it. THANK YOU!!!!

Posted on Aug 08, 2007

Anonymous

I had the ploblem, had is the word not no more thanks...

Posted on Jul 26, 2007

Anonymous

Does this exist for the c200?

Posted on Jul 25, 2007

Anonymous

Dude, you are a saint. thanks

Posted on Jul 24, 2007

Alcia

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My screen cracked and I don't know what to do!

Posted on Feb 09, 2008

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Related Questions:

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1answer

Add music to my sansa

check for the device mode in settings, whether its MTP or MSD ie.media transfer protocol or mass storage device. try both the modes to store the music files. change the mode of device connect to pc and copy song files in music files. one of the modes will work.
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What is a USB 2.0 MSD mode?

Mass Storage Device (or MSD) is also referred to as Mass Storage Class (MSC) or Universal Mass Storage (UMS). It's the mode that makes the Sansa work like a hard drive (flash drive, thumb drive). There are two modes, MSC and MTP, the more automated mode that communicates with Windows Media Player.
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Pissed

First of all - this player sucks.
Sansa does not really support it anymore.
You can go to SanDisk's website, and look at their tech forums for this series, but no one has come up with an easy solution that works 100% of the time.
In general terms, you have the switch your device mode from mtp or msd to auto to display the missing folders. Personally, I'ma little sleptical that you will ever be happy with this POS player.
0helpful
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Sansa e200 locks up in refresh database during startup

if the computer can find ur sansa(or 16mb format) you should rightcliick and format it. this will delete ur music, videos, etc but it will make ur player usable
0helpful
2answers

Shuts off & on over & over again

Best Solution posted on May 11, 2007 3%20stars.png
noavatar_s.png socker
Rank:expert_s.gif Guide
Rating: 91%, 79 votes
Add to Buddies atbqm.gif mine too i was mad :\ just got it fixed like 2 min. ago im1.gif soooooooooooo happy
thank GOd

___________________________



I have the EXACT same problem and my device is stuck in MSD. Which two files are you talking about? My sandisk support rep did not send me any attachment.

Thank you for contacting SanDisk Technical Support.

We should be able to fix your player. Disconnect the player from the computer4.gif if it is connected.

Please copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop1.gif.


http://www.sandisk.com/Assets/File/Downl...


Once you have downloaded the file, please follow these instructions.

1) Double click on My Computer so that you can see it on your screen.

2) Turn the player off.

3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange.

4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button.

5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish.

6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System1.gif Shutdown, move the Hold switch on the top back to the left.

7) Turn the player on and watch the screen. If you see a Refresh Database1.gif Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.
Was this solution helpful? Show your Appreciation by rating it:
1helpful
4answers

Sansa e280 froze

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted. http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe You need to put the device into "recovery mode" before you run the tool. - Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer. Then run the recovery tool. Select format when prompted. Best of Luck.
0helpful
9answers

My mp3....

someone gave me this it really works i had tried everything thank GOd im so happy ___________________________ I have the EXACT same problem and my device is stuck in MSD. Which two files are you talking about? My sandisk support rep did not send me any attachment. Thank you for contacting SanDisk Technical Support. We should be able to fix your player. Disconnect the player from the computer if it is connected. Please copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop. http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe Once you have downloaded the file, please follow these instructions. 1) Double click on My Computer so that you can see it on your screen. 2) Turn the player off. 3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange. 4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button. 5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish. 6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left. 7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.
0helpful
1answer

I did like it was... but...

someone gave me this it really works i had tried everything thank GOd im so happy ___________________________ I have the EXACT same problem and my device is stuck in MSD. Which two files are you talking about? My sandisk support rep did not send me any attachment. Thank you for contacting SanDisk Technical Support. We should be able to fix your player. Disconnect the player from the computer if it is connected. Please copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop. http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe Once you have downloaded the file, please follow these instructions. 1) Double click on My Computer so that you can see it on your screen. 2) Turn the player off. 3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange. 4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button. 5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish. 6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left. 7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.
1helpful
4answers

Recovery Mode

someone gave me this it really works i had tried everything thank GOd im so happy I have the EXACT same problem and my device is stuck in MSD. Which two files are you talking about? My sandisk support rep did not send me any attachment. Thank you for contacting SanDisk Technical Support. We should be able to fix your player. Disconnect the player from the computer if it is connected. Please copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop. http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe Once you have downloaded the file, please follow these instructions. 1) Double click on My Computer so that you can see it on your screen. 2) Turn the player off. 3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange. 4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button. 5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish. 6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left. 7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.
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