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Question about HP OfficeJet d145 InkJet Printer

1 Answer

Scanner failure Hi, I have an hp deskjet d145, when I push copy it starts to copy then says warming up, then I hear a click, then it says scanner failure turn power off...help! When I turn the power off it gives me a blank piece of paper.

Posted by kassie anderson on

  • 3 more comments 
  • Anonymous Nov 21, 2007

    I have the same problem and cannot find any answer as the manual says to contact www.officejetsupport.com.....

  • dennis tabulog Jan 03, 2008

    i have a scanner hp officejet d145. my problem is scanner failure turn off and try again later.

  • Anonymous Jan 10, 2008

    I can't scan since I go Vista on my computer

  • CJB3 Mar 19, 2008

    Scanner failure turn power off. Went through all solutions on HP and still have same error message. Not able to use any functions on HP officejet d145. Is this a common problem with this machine? About to throw all techical equipment out window......

  • Anonymous May 06, 2008

    scan failure recuuring

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1 Answer

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  • 2,985 Answers

Checxk the manual for FAQ's Check makers tech help site,looks like a service job

Posted on May 15, 2007

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Related Questions:

1helpful
2answers

Displays " Scanner Failure"

I've seen a similar issue on other HP All-In-Ones. I had to contact support, but all they do is make sure you try connecting the printer to the wall outlet instead of a surge supressor, then a different wall outlet, then reset to factory defaults. After that didn't work, they submitted an replacement order.

Hope this helps
0helpful
1answer

Scanner failure

Since when this problem started (have you done any updates or instalation of application,), Have you try Reset the Printer after replug and power on.

Please find updates for your Printer from the Official website of HP

Also check out if you can go for Reinstall the Printer (best option): HP- D145 Officejet
0helpful
1answer

Scanner failure

replace the scanner or the whole unit. only way I have found is to replace the top half of the machine
0helpful
1answer
0helpful
1answer

Scanner failure message.

Scanner Failure, Power Off and On' Message Displays on the Control Panel when Copying or Scanning


Issue
The message 'Scanner failure, Power off and on' displays on the control panel of the product.
This error usually occurs when trying to scan, to make copies, or during the product start up.
Try the solutions in this document until the issue is resolved. It is not necessary to continue to the next solution if one solution resolves the issue.
Solution one: Check the scanner light
Make a color copy of any document by pressing the Start Copy Color button on the control panel. While the product is making the copy, slightly lift the scanner lid to see if the scanner light is visible.
CAUTION: Do not look directly at the light. It is not necessary to completely open the lid to see the light.
If the scanner mechanism moves across the scan bed, but the light is not lit, click here to service the product .
Solution two: Check operating conditions
Extreme temperatures can affect the operation of the product. Make sure the operating conditions match those recommended in the User Guide provided with the product.
Solution three: Check the power connections

1.
Make sure that the product is connected directly to a grounded wall outlet and not plugged into a power strip.
2.
Make a color copy by pressing the Start Copy Color button on the control panel.
3.
If the error message persists, temporarily move the product to a different room or outlet, and then make a color copy by pressing the Start Copy Color button on the control panel.
4.
Check the part number on the power supply to make sure that it matches the part number listed in the User Guide.

Solution four: Perform a power cycle

1.
Turn the product off.
2.
Unplug the power cord from the product.
3.
Wait 30 seconds, and then reconnect the power cord to the product.
4.
Turn the product on.
5.
Make a color copy by pressing the Start Copy Color button on the control panel.

Solution five: Reset the product
Follow these steps to reset the product.
Step one: Perform a partial reset

1.
Unplug the power cord from the product.
2.
Press and hold # and 3 while plugging in the power cord.
3. Make a color copy of any document by pressing the Start Copy Color button on the control panel.
If the partial reset resolves the issue, do not continue to the semi-full reset.

Step two: Perform a semi-full reset
CAUTION: Performing a semi-full reset deletes any phone numbers that are saved on the product.

1.
Unplug the power cord from the product.
2.
Press and hold # and 6 while plugging in the power cord.
3. Make a color copy of any document by pressing the Start Copy Color button on the control panel.

Solution six: Service the product
If you have completed all the steps listed above and are still experiencing a problem, service the product.
1helpful
3answers

Scanner failure

All over the web the concensus seems to be disassembly and cleaning bulb, mirros and/or the glass and a calibration strip. Mine has the same error, and I'm gonna try the cleaning those locations. This forum mentioned a disassembly procedure for the D145, I hope it's the same for the 7100 series (7140XI) I'll post back my success.
0helpful
1answer

Scanner failure

scanner failure, turn unit off and back on, does not help
0helpful
2answers

HP OfficeJet D145 unable to print or scan

It could be the bulb. Sometimes disassembling the scanner and thoroughly cleaning the glass and mirror will help.
0helpful
2answers

Scanner failure

I assume from your remark you are using this as a stand alone device or are you connected to Computer? If you are using as stand alone try through the computer. If you are using it through the computer then simply re install the software. If you are using it as stand alone only. Contact the makers website for more detailed support.
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