My phone is off the hook

When i connected my Hp Officeje 7110, a message read that my phone was off the hook, but it wasn't. Did I connect the phone cable and wall outlet cable backwards.

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john archer

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186 Answers

Make sure the cable going into the back of the machine is plugged into the port marked "line" not "phone"

Posted on Jun 26, 2007

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A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver isoff the hook(the handset is lifted) and the telephone line is open. This message would be expected in the following situations:

A modem on the phone line is accessing the Internet.
A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
A credit card machine is using the phone line.
Another electronic device is using the phone line.
The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.

When the other device is no longer using the phone line, the display should revert to the normal message.
Lets try the following,
Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable.
if issue still exists try the followign
Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system.
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I am reading 2 different things into this post, so if I am of base let me know exactly what is happening.
If you are getting an off the hook message on the machine display, there is an actuator on the cover where the phone is on the machine that is for some reason not being actuated. The cover poped off a little, the actuator broke. But it is not turnign on a switch that tells the machine the phone is connected and on the hook.
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