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How to correct error message sram error missing E?

Recently had a major power outage, printer does not have battery backup. Message on screen sram error missing E--this message did not allow you to press the info button as it does with paper jams, reset print cartridge etc. Power light is a different color. Have tried turning machine off, and unplugging. During a thunder storm power was again off, when power was restored the machine worked wonderfully for most of one day. Then another power outage and the sram error message is on again. Have tried unplugging power over night and it does not reset itself. Any suggestion?? I know we need a backup power supply surge protector.

Posted by Phyllis Turner on

  • Anonymous Dec 07, 2007

    Same problem. Except there was now power outage. Just switched Printer from Static to DHCP. Restarted the printer and get the same msg "sram error missing E".....not suere what to do??

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Anonymous

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  • 208 Answers

Hate to say this but most likely the Print Engine Control Board has failed.

Posted on Dec 20, 2007

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Anonymous

Its a faulty engine board, i have seen it before. Call 1800 807 472. Its the real oki office. Talk to a bloke called paul in the service dept at brisbane , he can help you out.

Posted on Feb 08, 2008

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