Unable to load mail system

"Scan to email" feature is dependent upon the TWAIN and MAPI supported applications. TWAIN and MAPI (Message Application Programming Interface) are standards that relate to "Scanning" and "Scan to email" features respectively. Applications have to support these to make use of HP Director. Not all email accounts are MAPI supported applications. The following are the ones which satisfy the MAPI criteria.

Microsoft Outlook Express 6

Microsoft Outlook Express 5

Microsoft Outlook Express 4

Microsoft Outlook 2000

Microsoft Outlook 98

Microsoft Outlook 97

AOL E-mail Version 8

AOL E-mail Version 5

AOL E-mail Version 4

If you are not using any of the above email accounts, you need to configure your email account with Microsoft Outlook/Outlook Express to use this feature. After configuring, you can use the scan to Email feature by perfroming the following steps.

1. Open HP Director/ HP Solution Center.

2. Click Settings -->> Scan Settings & Preferences --->> Scan to... Setup.

3. Select the available destinations and add them to the front panel destinations.

4. While scanning, you will receive a window showing the scan details which contains the section "Where do you want to scan?". Select "Email".

The scan to e-mail uses your default mail product. As of June 2008, Outlook Express can not check a Hotmail account. If you have XP, Vista or Win7, you can download and install Windows Live Mail and use that instead. Since Hotmail is a Microsoft product, Live Mail should set up the account without a problem (both the incoming server and the out-going server); all you'll need to add is your full email address ([email protected]) and password. Make your Hotmail account the default and Live Mail the default e-mail program and you should be good to go for sending e-mail via Hotmail.

If you want to continue with Outlook Express, there is no solution.

I hope this helps.

Cindy Wells
(Live Mail will ask if you want it to be the default program when you first launch it after installing (in my experience all mail programs do this). If you relaunch Outlook Express, it will ask the same question and you will need to reset the default program for mail. This can be done either as each program asks or through the Control Panel, Programs, Default Programs)

In the Outlook Express folder delete Old.dbx change the file name from Old.bak to Old.dbx
Also, if this does not help, try as a last resort use a special software.
If not important, paid or free software, I can advise this Recovery Toolbox for Outlook Express: http://www.outlookexpress.recoverytoolbox.com/
But before you start worrying try another search solution in this forum: http://www.filerepairforum.com/forum/microsoft/microsoft-aa/outlook-express/395-something-wrong-with-outlook-express-how-to-fix-it

If Outlook Express is your "preferred Email", when you email a scanned image, it is sent by Outlook Express. The sender's name displayed is the user listed in the Outlook Express (whose User name is used to get into the Outlook Exp).
If anyone else want to send it in their name:
This is what you have to do:
Save the scanned image somewhere in the computer.
Goto your Yahoo mail, or Hotmail or Google mail (create a free account if you don't have your own email account) and send the scan as an attachment. Hope this will work for you.
luciana44

Hi there,
This model does not have the capability to scan to a Web-based email clent. You can, however, configure Outlook Express to work with gmail then this scanner can scan to Outlook Express.
If you would like to do this there are step-by-step instructions here for Outlook Express in Windows XP:
http://mail.google.com/support/bin/answer.py?hl=en&answer=13276

If you have Windows Vista then you have Windows Mail instead of Outlook Express and yuo want the instructions here:
http://mail.google.com/support/bin/answer.py?hl=en&answer=86382

Good luck!

email.about.com/od/outlookexpresstips/qt/et062406.htm
you can print the path needed to send mail
also you must use Internet Explorer to send mail in Outlook, if you use another search engine, it will not work.

Hi,
 
Most likely there is a email with a virus in one of your outlook express folders. Download a 30 day trial of Kaspersky internet security and run a full scan on your computer.
 
Alternatively, you could try creating a new Identity in outlook express, only problem is you wont be able to access your old emails. But you can always switch back and forth. To do this Click on File – Identities – Manage Identities. Here you can create a new one and configure your email settings. Though this may work, this may only be a temporary solution.
 
Hope this helps. Please rate your feedback!
Thanks,
VJ

Start Outlook Express, click on the "tools" heading at the top of the screen, click on "options" in the drop down pane, select the "general" tab, at the bottom of the pane select "make default" this will make the default mail handler Outlook Express, no need to uninstall the other one.
[email protected]

first, you have to locate your outlook express folder by open outlook express, click Tools and select Options.
In Options menu, select Maintenance and click store folder. Copy the folder path (e.g. C:\Documents and Settings\tcit\Local Settings\Application Data\Identities\{FBB43B68-51D1-40E2-AFEC-8C6E18F75EE1}\Microsoft) and paste it into Run (in Start Menu) and click OK.
The path will be open in the explorer, just right click on the Outlook Express folder and select share.

dear customer,
these are some of the ways to do it.. hope its useful..
VistaScan - Scan to Email

VistaScan's direct email link requires either a MAPI (Microsoft Exchange compatible system) or VIM (Lotus cc:Mail system) messaging program - these are commonly used on corporate networks and aren't installed on normal consumer PCs - home and small business users can scan-to-email via PageManager or by attaching images as described below.


VistaScan 3.1 scan-to-email preferences for the commercial MAPI and VIM messaging systems - to reduce the size of file attachments the JPEG file format is recommended.
MAPI programs include Microsoft Outlook 97 and 98 (which can also be used with normal Internet mail accounts) and the latest Netscape Messenger client.

Outlook 98 is a commercial software package (not included with Windows), with support for Internet mail systems, Exchange Server or Lotus cc:Mail messaging servers.
VistaScan 3.1 application used with Microsoft Outlook 98 - scan-to-email is selected as the destination for the image When VistaScan is used with either a MAPI (Exchange) or VIM (ccMail) mail system it will detect the presence of the software via the Windows registry and automatically launch the client and a new message window, with the single file attached - the message must then be written and sent before the scanner driver can be used again.


Sending images to Email Clients using Presto PageManager 4.0

Presto PageManager is a useful way to capture and archive scans before sending them to another program (eg image editor, word processor) or to print. A few email programs can be linked with PageManager, allowing an image to be "dropped" on a Application Button to automatically open a new message with the scan attached. Microsoft Outlook 98, Netscape Messenger (aka Netscape Mail), Lotus cc:Mail and Eudora Pro 3.0 can all be added as email applications - Outlook Express, Compuserve and AOL cannot be directly linked (these are limitations of the mail programs, not of PageManager!).
OutLook Express cannot link with PageManager - a new email won't be opened when selected. PageManager adds an Outlook Express button automatically. Outlook 98 will correctly open a new email and attach the scan(s). PageManager won't setup Outlook 98 automatically, it needs to be Registered as a new application. Netscape Mail will correctly open a new mail with attached scans when selected. The Application Button is setup automatically by PageManager.
Preparing Files for Email Clients

As many Internet email programs do not support Exchange or cc:Mail, the two commercial mail systems integrated with UMAX software, you may have to prepare your scans: the images to be sent need to be saved on your hard disk in a suitable file format, ready to be "attached" to an email.

In general it is better to send as small a file as possible by email, as the image has to be transferred to the Internet over a relatively slow modem link - most users prefer a compressed file format such as JPEG (.jpg). This compresses your scan to a fraction of the original size, although it does slightly reduce the quality of the images.

There are three ways you can save your scans to disk:

1. If you use the VistaScan program (Start, Programs, VistaScan 3.x, VistaScan) you have several choices in the "Scan To" box (Advanced mode).


Click on the Floppy Disk icon - this will then use the settings in the VistaScan preferences:


For emailing scans we recommend the JPEG format - check where the scans will be saved (which directory). File names are created automatically - scan1.jpg, scan2.jpg etc.

2. If you normally scan your images in to PageManager you can export them to your hard disk - right-click on the thumbnail view and choose 'Save As...':

Choose a file location and select the "Save as type" file format.

3. If you are aquiring the VistaScan driver via any other application (eg Adobe PhotoDeluxe) then you should have options to save the images and to change their formats - please refer to the instructions for each application for for further advice.


Attaching images to an Email

All email client programs will allow you to combine file atachments and your text in to a single message for sending - although there are small differences in the way attachments are encoded you normally only need to customise options if sending to someone with an Apple Mac, which supports slightly different graphics file formats. Below are instructions for attaching files in some of the more common email programs:


America OnLine (AOL) (3.0I)

In the Email menu choose Compose Email (Ctrl+E):

At any time while you write and address your email you can click on the Attach icon on the left of the window - this then lets you select the files to be sent.

Compuserve (CIS) (4.0)

In the Compuserve program choose "Create New Mail" from the Mail menu:

During writing and addressing your mail message you can click on the button "Attach File:" - this lets you browse your computer to select the scans to be sent. To make finding the files easier, change the "Files of type" setting to "Graphics Files". Once the files are selected Compuserve shows a second window of encoding options - the default (Binary) will be suitable for almost all emails.

Microsoft Outlook Express

Outlook Express is one of the most common Internet mail clients, and is included with many Windows 98 systems and on ISP disks - this basic mail program also lets you attach files to your emails. Click on the Compose Message button:

While writing your email message you can click on the paper clip icon (shown above) or choose "File Attachment..." from the Insert menu.

Netscape Mail / Netscape Messenger (Communicator 4.6)

The most recent version of Netscape Mail can be linked to PageManager or the VistaScan driver, however many users want to attach scans in the normal way - click the New Msg button to open a Composition window:

While writing your email message click on the Attach button and choose File... - locate and select your scans.