Insufficient neck support

I received my Snugli carrier without instructions and when I tried to put my 4 week old daughter in it, there seemed to be insufficient neck support and she sat up too high with her head unsupported. Could someone please explain the best way to adjust the harness and also what should I be using to ensure the correct neck support. I can't quite understand which and how I attach the padded cushions. Many thanks

amberskyfire Apr 11, 2008

I have the same problem. The link provided doesn't help. There is a tiny video on the Snugli website, but only for larger babies in the facing-out position. There is no information or instructions for small babies or for babies facing inward. My daughter is 4 weeks old and this carrier makes her slump badly so she cannot breathe and her head is not supported at all. How to I make it work?

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Go to this link; http://www.evenflo.com/Default.aspx?tabid=203&categoryid=6326fc52-edbf-4948-85f0-37105d7f03ec You can get a user manual, check the FAQ's and they have several installation and adjustment instruction videos. Hope this helps :)

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