HP Solution center for C6180 All-In-One opens but appears blank

Hi mary vie Capistrano,

Is this a new HP OEM or Reconditioned cartridge?

Have you tried a new cartridge?

Clean the print head:If the steps above did not help, clean the print head.

1. Open the All-in-One Toolbox :
   1. Open HP Solution Center (click Start , click All Programs , click HP , and then click HP Solution Center ).
   2. If you have more than one All-in-One installed, make sure to select the correct All-in-One tab in HP Solution Center .
   3. Click Settings .
   4. Click Print Settings .
   5. Click Printer Toolbox .
2. On the Device Services tab, click Clean the Print Cartridges , and then follow the onscreen instructions. Three levels of cleaning are available.

open the HP printer center and check the settings and preference of the scan.

folow the link,it will surely help,its solution provided by hp
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00762521&cc=us&lc=en&dlc=en&product=1153494

Bad hard drive would be my first guess. You can easily test that by swapping it with a known good drive.

hey dude! stuck up to a simple problem??
let me solve!!!!
open hp solution center, then go to settings and select printer option.
then u will get a pop up menu where u can select ur settings.

Had the same problem for weeks. Had to go thru all three levels of print head cleaning in the HP Toolbox menu to get black to work again. The head cleaning option on the printer itself was insufficient. Unless you've already gone thru all three cleaning levels this may be worth a try.

I walked thru the steps via the HP website FAQs for the 6180. Basically: Open the HP Solution Center, select Settings->Print Settings->Printer Toolbox, then click Clean the Printheads. After the first cleaning you'll be asked if the test page printed OK (mine didn't), click the Intermediate Cleaning box. You'll be asked again if the test page printed OK (mine did, but an independent MSWord print test was still streaky), click the clean again (sorry, don't remember what this one was called) for the third and deepest clean.

This last one worked for me, now it's back to normal printing. From what the HP website says I'm guessing that my black print head was dried up. That's a reasonable explanation for my situation, we had let the black sit dormant for a couple of weeks after the black cartridge ran out before we tried to install a replacement.

Hope this helps, sure was frustrating for me. Good luck.

when it hangs,right click the task bar and open task manager and from the process tab stop the file wrapper.
In device manager click on view and select show hidden devices.
U will see and imaging device keep updating it and

I understand that you want to print only in black color. Open HP Solution Center and then enable print in grayscale option and click OK and then try to print.

Try to clean your printheads or check the level of your inks, maybe you are low on inks. Operating system does not affect any printing outputs as I know. Check your inks also coz HP cannot guarantee the quality or reliability of non-HP ink. If ink cartridges have been refilled, try replacing them with genuine HP ink cartridges.
If the print defect is minor, it might be caused by reserve mode operation. When the printer runs out of some colors, it can continue printing using remaining inks, but print quality may be affected. If cyan, magenta, or yellow is out, the printer can print only in grayscale.
Replace any empty print cartridges. To check ink levels, follow the steps below.

1. Press the Setup button.
2. Press the down arrow button until Tools is highlighted.
3. Press OK .
4. The Display Ink Gauge selection should be highlighted. Press OK and the ink gauge will display.

OR try calibrate the color:

1. Open the printer Toolbox :

• Open HP Solution Center (click Start , then All Programs , then HP , then HP Solution Center ).
• If you have more than one printer installed, make sure to select the correct printer tab in HP Solution Center .
• Click Settings .
• Click Print Settings .
• Click Printer Toolbox .

2. On the Device Services tab, click Calibrate Color , then follow the onscreen instructions. The procedure takes about two minutes and requires two sheets of paper.
If the steps above did not help, clean the print head.

1. Open the All-in-One Toolbox :
   1. Open HP Solution Center (click Start , click All Programs , click HP , and then click HP Solution Center ).
   2. If you have more than one All-in-One installed, make sure to select the correct All-in-One tab in HP Solution Center .
   3. Click Settings .
   4. Click Print Settings .
   5. Click Printer Toolbox .
2. On the Device Services tab, click Clean the Print Cartridges , and then follow the onscreen instructions. Three levels of cleaning are available.

Please let me know if these steps helped you or not. Thanks

Follow below instructions to scan more than one pages to a single document :

1. Open HP solution center.
Click Start - All programs - HP - HP Solution center.

2. Click Scan document - Click Accept.
Computer will ask "Would you like to scan another page?" Say Yes and scan the other side of the document by following onscreen steps.

Thanks