Question about Dell A940 All-In-One InkJet Printer

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Dell A940 Color Ink Problem

My Dell A940 won't print in color. Everything black comes out fine, but anything that is color prints as nothing. There's just nothing there. The cartridge worked when i first got it about 3 mo. ago and it is still 3/4+ full. I've taken the cartridge out and cleaned it multiple times and the ink shows on the paper towel but no luck in printing. It is not a refilled cartridge and the printer does not give me an error, it just doesn't print anything color. Is there something else I need to clean? Am i stuck with printing just black??

Posted by Rachel Coleman on

  • Rachel Coleman May 10, 2007

    Thank you for trying. this didn't seem to work for me either. ~sigh~ I contacted Dell Support a couple of days ago but haven't heard anything yet.
    Again Thanks

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Do check the option and make sure that you have not inadvertently set it to black only- This could be computer wise or on the A940 panel. If you are sure all is well here Remove the scanner software and reinstall. Email Dell to See what they have to say

Posted on May 09, 2007

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My printer is not printing black ink, only in color. black ink cartridge is new. model #A940, service tag 5D53Z31, express service code, 11678555485. can you help?
Try this:
Go to Google Maps, select one and print it out. Does black work then? (On mine it does)
If you try to print an e-mail with both color and black fonts, are the black ones missing from the print? (On mine, the black letters are missing)
How about a scan which contains both color and black features? (Again, both black and color works for me)
And finally, if you scan an all-black font document after hitting "copy...black", you get nothing....but do the same thing after selecting "copy...color"...and it'll print the black.
I'm sorry I haven't found the answer as yet, but maybe if you try some of these little experiments I did this morning, then it'll catch someone's eye and we'll both have a solution (which may cost more than a new printer!

Jun 12, 2010 | Dell A940 All-In-One InkJet Printer

1 Answer

Dell A940 prints black but doesn't print in color. I installed a new color cartrige and the 50c error went away, but still doesn't print in color...
Hi there Error 50c
This is for yours.
Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Nov 20, 2009 | Dell A940 All-In-One InkJet Printer

1 Answer

Printer does not print color
Check preferences under printer properties and make sure print grey scale is not selected

Sep 08, 2009 | Dell A940 All-In-One InkJet Printer

1 Answer

When I changed my black ink cartridge in my dell printer, it no longer prints in color
go to the set up on your computer and make sure that under printers that the color icon is highlighted under your printer setup. many times it will default to b/w and you just have to set it to print in color

Jul 13, 2009 | Dell A940 All-In-One InkJet Printer

2 Answers

The color red will not print on My Dell A940 printer.
Try find another printer(same model- says printer B)...take printer head from printer B to your printer(says printer A),use your ink cartridge and test your printing....if all color seen on paper, then the problem is your printer head, to make sure is it true or not, use printer head from printer A into printer B.see the result...

May 26, 2009 | Dell A940 All-In-One InkJet Printer

1 Answer

Black Cartridge Not Being Used While Printing
try printing in monochrome mode or gray-scale mode, and specify that it use only the black cartridge.

another problem could be that the head have gotten dry, remove the cartridge, get a soft cotton towel, wet it with a little bit of water, put the head of the cartridge (where the ink comes out from) on the cotton towel, you will see some ink come out of the cartridge, if yes, then put the cartridge back into the printer, and give it a try.

if not try to blow some air into the cartridge as if doing CPR ;) to the cartridge, this will help the ink get out of the cartridge.

if all this fails, get a new cartridge, as sometimes the head could have gotten damaged.

good luck

Mar 25, 2009 | Dell A940 All-In-One InkJet Printer

1 Answer

No black print
I just installed a new black ink cartridge and it won't print. My new color one will. It worked fine until it ran out of ink and I replaced it with a new one.

Dec 06, 2008 | Dell A940 All-In-One InkJet Printer

1 Answer

Dell printer model# A940 50c error
Test your cartridges.

Remove the color ink cartridge then lower the cover of your printer. If the error message displays again, replace the black cartridge with a new one (or return the new one). Reinstall the color cartridge and remove the black ink cartridge then lower the cover. If the error message displays again, replace the color cartridge with a new color cartridge.
Note: My manual indicated that the printer might have detected a short circuit in a cartridge. I returned a month old black cartridge got a new one and my printer is working fine now. Good luck.

Nov 10, 2008 | Dell A940 All-In-One InkJet Printer

1 Answer

My Dell A940 is not printing with black ink.
how long have the cartridges sat? I've noticed after about a week, that dell ink clogs up. Also, Lexmark makes most Dell printers. In my time as a cartridge refiller, we blow through dells and lexmarks and when they **** out, usually it acts like it prints, but nothing comes out printed, only blank pages

Mar 29, 2008 | Office Equipment & Supplies

1 Answer

Dell A940 smeared printing
Our Dell AIO A940 stopped printing black ink (it went throught the motions but he paper came out blank). Finally got it to print by selecting:

PRINT, PROPERTIES, PAPER SETUP, SPECIALTY PAPER, PHOTO/GLOSSY

Maybe it will work for you! Good luck!

Dec 11, 2007 | Dell A940 All-In-One InkJet Printer

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My printer is not printing black ink, only in color. black ink cartridge is new. model #A940, service tag 5D53Z31, express service code, 11678555485. can you help?

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