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Question about Bosch Nexxt 500 Plus WFMC5301UC

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Bosch 500 series error E13 can't get to the front pump

So the washer stops at the rinse, I researched online and removed the front round panel at the bottom, started unscrewing the plastic cap - which came off, but then left a grey plastic cap of some kind still in place, I can't get this off to be able to check if the pump area is clean :(

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1 Answer

Jason Harris

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  • 274 Answers

Make sure the machine is unplugged,, turn water hose off and undo it from the machine.. then undo the waste pipe now pull machine out and lay a cushion on the floor at the back of the machine.. lay the machine on the cushion (so its on its back) undo one screw bottom end near pump on plimpth and push plimpth to the right and once off you will see 3 screws around the pump,, undo them and pump should fall down,, now you have the pump in your hands it should unscrew,, take out all the **** from the pump,, once you have cleared everything you should put everything back together.

Posted on Oct 19, 2012

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5 Related Answers

Anonymous

  • 130 Answers

SOURCE: bosch frontload washer will not drain

Hello Mamma5, It sounds like the drain pump is either seized or jammed. The drain pump has an anti jam device in it. Since you have figured out how to get into the drain pump, try turning the inpeller in the back. It will be a little hard to turn as the magnets in the motor will fight you on this. Look close in case there is anykind of thread wrapped around the inpeller. If so, then you can free the pump. If you cannot free it to run, advise the repairman what you found so he can bring a drain pump with him.
Hope this helps.

Posted on Jan 23, 2008

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Anonymous

  • 10 Answers

SOURCE: Bosch series 300 washer: E:04 error; how to remove pump cover

You can get that cover off, by prying it up at the bottom and spinning the thing clockwise. then there is a large hand turnable plug inside.

Once you turn it water will start leaking out, you'll have to get in and pull out the crud from the pump screen there to clear the jam. Good luck!

Posted on May 12, 2010

barkencoa

Barry Coates

  • 3463 Answers

SOURCE: Bosch Nexxt 100 series front load washer

You first of all need to check the pump filter.
This should be located at the botom front right of washer.
Look for a drop down flap or cover, once located, unscrew filter anti-clockwise to remove and clean.

The pump itself is directly behind the filter housing, check there is nothing stuck in the housing.
This should solve the prob.
Please leave feedback for my solution.
Thankyou.

Posted on Jan 11, 2010

Testimonial: "I submitted a question and got a very quick response. The response was useful and enabled me to make the repair myself. Thank-you!"

Anonymous

  • 414 Answers

SOURCE: Bosch 500 washer won't finish rinse cycle. Flashing error code13

Timed out on drain cycle, basically you either have an outlet blockage or something is trapped in the pump, you can check the pump by opening the bottom right flap on the front panel,manually emptying the w/m and checking the pump filter for coins etc. Also, check the outlet isn't blocked.
Good Luck.

Posted on Jul 12, 2010

Anonymous

  • 15935 Answers

SOURCE: My Bosch 100 series won't drain or spin. How do I

If you experience a problem where the washer does not drain properly or the drain pump makes excessive noise, here’s the information you need to check the drain pump:

Symptom: PUMP IS RUNNING, BUT NOT DRAINING PROPERLY.

1. Unplug the washer while servicing inside the unit.
2. Remove the lower kick panel under the door by removing the three 7mm screws under the bottom edge of the panel. HINT: Use a couple of blocks of wood to prop up the front feet of the washer to gain better access to the screws. Once the screws are removed the panel should drop down, and then pull off. If the panel becomes stuck, a slight tap on either side will dislodge it.
3. Locate the drain pump. It will be located directly under the wash tub (it is the only pump this washer has).
4. There is an access removal cover on the pump that can be removed to clean out the trap. BEFORE doing this, it is strongly recommended that you remove all residual water from the wash tub & drain line or you will have about a gallon or so inside your washer and on the floor to clean up.
5. Here’s a helpful way of quickly removing the residual water. If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall and pull a vacuum with the shop vac. This will empty the wash tub, pump and drain lines. If you don’t own a shop vac, grab a bunch of old towels and open the access on the pump slowly so that it comes out at a trickle. Allow the towels to soak up the majority of the water. Close the access and stop the water if you need to get additional towels.
6. Open the pump access and remove once you have all the water drained. Check the drain pump for foreign objects and debris. Check the pump impeller and make sure there’s nothing caught in it. Items as small as toothpicks or cotton swabs have been known to stop this pump from working.
7. Clean out the pump thoroughly and reinstall the access cover. Make sure the cover is snug, but do not over tighten.
8. Place the drain hose back in the standpipe (IMPORTANT – DO NOT FORGET!).
9. With the bottom panel still off, plug the washer back in and select the following on the operator console – DRAIN SPIN, NO SPIN, and then press any button under OPTIONS 4 times (it must be the same button). “C00” will show on the console display as the washer begins diagnostics mode.
10. Check the drain pump for leaks as the washer fills. The pump is gravity filled and will hold water even it is not pumping. Allow washer to run through diagnostics until it begins the wash tub tumble cycle.
11. At this point, you can stop the diagnostics procedure by pressing PAUSE/CANCEL 2 times. The drain pump energizes and the washer will begin to drain.
12. If the drain pump works normal and there are no leaks detected, reinstall the bottom panel and tighten screws.


NOTE: It is normal to have residual water left inside the wash tub under the wash basket. This is why it is important to leave the door ajar when not in use so this water does not become sour.
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Posted on Sep 10, 2010

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Hope this helps.
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