Question about Creative Labs Zen MicroPhoto MP3 Player

Help: My Creative Zen Micro 8 GB died

Hi All I bought this gr8 player from HK in Jun06...it was working fine uptil now..but now comp doesnt seem to recognise it as USB nor does it gets charged.. I tried every faq sol. of creative manual..but it didnt start..when i thought of buying its electric charger in delhi from listed shops of creative....customer shops say they dont have it... link for adapter is http://www.creative.com/products/pro...roduct=11 711 even i asked my frnd in Seoul,Korea to get it..and its not thr.. can somebody help me to revive my zen ?

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4,402 Answers

Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them
Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Posted on Feb 25, 2008

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