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Question about Thermador UCV36ASS Kitchen Hood

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Downdraft doesn't alway go down and up.

We have the Thermador ucv36as downdraft system. It works great with one expception. Sometimes it doesn't alway come up or go down when we press the button. Any ideas? Thanks!

Posted by Emily Auyoung on

  • cngu Nov 23, 2007

    I have the same problem - downdraft does not rise when push the up button.
    Any suggestion to correct this problem

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1 Answer

Anonymous

  • Level 1:

    An expert who has achieved level 1.

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  • 1 Answer

I have the same problem. Seems to be pretty common that the motor that raises the unit goes bad. Ours is 2 1/2 years old and has not seen that much use....that motor should not have failed that soon...and this is a high end product!!! I have been quoted $289 for a replacement motor and $150 for labor!! So, $450 bucks....gads. The unit, new, cost about $900, as I recall.

Posted on Nov 29, 2007

  • Anonymous Nov 29, 2007

    I just hung up with the customer service rep at Thermador and was pleasantly surprised. They are going to cover the cost of the motor!! I still have to pay for the service call/repair, but thats big!! Props to Thermador!!!

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