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Palm Pilot: Connection for Hot Sync

This is a Palm Pilot problemTrouble with hot sync:On tapping Hot Sync, I get the message "connecting with the desktop using cradle/cable." This then becomes "connection between the device and desktop could not be established. Please check your setup and try again."I've checked dozens of times. 2 different cables. 3 different USB ports.I am running a Mac iBook G4 on system 10.5.

Posted by drjkbjr on

  • jclick81 Feb 02, 2009

    The sync does not get completed and it was working fine every other time. I have tried different cables and different USB ports.

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Anonymous

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Has synch worked before on this set up?

Posted on Jan 01, 2009

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When I try to hotsync I get a message telling me that connection could not be established. usb ports are ok. cable works. idid a soft reset. ray

Hi,
It sounds like you have the settings wrong in the software on your desktop. If you are trying to hot sync it and your desktop software is set to sync it a different way other then by USB cable you will get that error message. Here is a link to a step by step guide of problems and solutions. Hope it helps.

http://kb.palm.com/wps/portal/kb/na/zire/z22/unlocked/solutions/article/2630_en.html
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Need Hot Sync module on backup PC

Plug your E2 into your pc and when it says new hardware found, install the cd. Do not continue till you have verified sync connection between pc and pda
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Cable hot sync is always not going through

I had the same problem on the connection and it turned out just to be so simple as some dust/dirt in the connection surface for the sync cable. I fixed it by cleaning the connection surface with isopropanol. That helped.
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I am soo sorry Randy i accidentally ended your chat!! My internet connection went down!!
To contiue helping you, once the software is reinstalled, please try to sync again.
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I also had this problem. Searched for a solution and found that the error message refers to older programs incompatible with newer models of the palm. If you do a Hot Sync on a different and/or newer model palm device there may be these incompatibilities. The usual problem programs are mypalm and mytreo. You need to delete them by
first doing a Hot Sync
going to Applications on the palm
tap on the menu icon (or the left upper corner of the display)
tap on Delete
go down the list to delete each of these programs.
Hot Sync problems should stop
If not, you need to do a hard reset and then slowly add third-party software one by one and look for problems.
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(Actually i simply stopped synching Datebook since i didn't wanted to loose all the history of appointments i have).
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