I can't get my computer on the internet . I am using windows xp and the modem will not get the internet on the dell computer
I can not get the internet to work on my dell optiplex gx260 desktop. i called the dell support group and was told i needed to download some drivers and install them and it would operate the internet. i was most recently told to get on the website of the rca cdm425 site and download some cable modem driver but i cannot seem to get to whatever that is. please help!
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Re: I can't get my computer on the internet . I am using...
This modem can be used via one of two ports:
ethernet port (network port)
or USB port
If your computer has an ethernet port, it is perferable that you connect through this as you will have better performance. If you don't then you can get an ethernet card installed inside the CPU.
If it's not possible to connect via this connection and you have to use the USB, then you will need drivers.
This website gives you full instructions on how to use this particular modem and also gives you the USB drivers if needed.
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Contact Dell to purchase a Recovery CD for your model Dell laptop.
The other way is to do a new Windows install. Use a Windows installation CD, it must match the Windows version on the Windows Product Code label on the bottom of your laptop.
You will also need to download the device drivers for your model laptop from the Dell WEB support site, make sure the download the correct XP or Vista version of the drivers that match the Windows version you are installing.
go to support.dell.com and download the modem driver to an external media (cd, thumb drive, etc.).
then right click 'my computer' and go to properties then device manager. you should be able to go to the modem and update the driver from a specific location and then point it to the external media you have downloaded the driver to.
Use a computer that is connected to the Internet, then download and copy the drivers on to a CD or USB menory stick and install them on your computer.
You can download the drivers from Dell WEB site, the support download page. Make sure you select your model laptop, better still, type in the Service Tag number, it is printed on the label on the bottom of the laptop. This will open the page where the specific drivers for your model laptop are located. Also make sure you select the Windows XP or Vista version of the drivers for your Windows operating system. Click on this link :- http://support.dell.com/support/downloads/index.aspx?c=us&l=en&s=gen
Dell used this modem in their Dimension Desktops. If your modem has a sticker on it with D P/N 08F217, (Dell Part #) the driver for Windows 2000/XP may be one of these two files:
Try this first: ftp://ftp.dell.com/comm/R58827.EXE
If that does not work, try this: ftp://ftp.dell.com/comm/R47698.EXE
Another useful site: http://download.modem-help.co.uk/mfcs-D/Dell/ Scroll down to the GVC modems. There are several different 1156I models, but I could not figure out how to tell which model I have using their Zinc, Graphite, Titanium, etc naming convention.
go to http://support.dell.com and click on downloads and drivers. Go through the on-screen prompts and enter your model number and OS, and you'll get pointed to the drivers for your machine. Aside from installing the modem drivers, it sounds like you should re-install the touchpad drivers (also there).