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Doug Johnson Posted on May 07, 2007

Will not power up, bad on/off switch?

My daughter's player will not power up. I have been reading from other posts that the switches can go bad. Also, when I plugged the USB cord in, my computer did not react and nothing came on the players screen. Has anyone had this problem?

  • Anonymous Aug 03, 2008

    The mp3 wont turn on and it also doesnt react when plugged into the computer

  • Anonymous Mar 05, 2009

    will not start up. It seems that the start switch simply does nothing.


4 Answers



Same problem - won't power on and nothing happens when I plug into the computer. Strange thing is, that this happened not long after I purchased the player, but then it started working again after I picked it up a couple weeks later. Now it won't do anything. Since I purchased it almost a year ago, I'm sure I am out of luck, but will try to call customer service. Sounds like there is a flaw in the workmanship fo the switch??? They should make good on these problems if they are widespread. I wouldn't buy ILO again.........



Same problem regarding the on/off switch. They offered very little support. I wrote to the email address at least 4 times. Have a receipt and serial number ready. Here is the contact information found on the website. Received a live human before 6 p.m. (est). Hope this is helpful and good luck - out of warranty - out of luck!!! Our professional and friendly customer service representatives are the best trained in the business. We appreciate you and your feedback. Phone: 254.224.0222 Email: [email protected]

  • petrog Nov 30, 2010

    Received a Digital Photo Frame with no cord to plug it into the electrical outlet. Cannot connect with the company either by phone or email. what can I do to get a electrical cord?




I have the same problem but I did just find my manaul. The website is email is [email protected] and tele is 1-800-315-5885 address is 2006 Lenoxx Electronics Corp. 35 Brunswick Avenue Edison, NJ 08817 USA



Yes, my daughters is having the same problem. Wal Mart says I have to contact the manufacturer. The problem is I can't find the Owner's Manual nor their site on the web. Have you had any luck?

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