HP PSC 2175 All-In-One InkJet Printer Logo

Question about HP PSC 2175 All-In-One InkJet Printer

1 Answer

Printer malfunction I have the HP PSC 2179 all in one and the problem I have is that the printer will not print anything from my pc eg. Word, notepad or from the net. It does go through all the actions of printing, the paper is drawn in and the ink cartridges are shuttling back and forth but the paper comes out blank. There is nothing wrong with the ink because it will print all the diagnostic pages and it will print a document from the scanner using HP manager. I have formatted my pc and installed all the latest drivers and patches but to no avail. It did work for one day after I had formatted the pc but then nothing. I have done all the troubleshooting exercises from the HP site but it did not help. I dont think that it is anything mechanical and I think that the unit must be communicating with the pc otherwise I dont think I would have been able to print the diagnostic pages. Please help....

Posted by Carl Gillam on

  • Carl Gillam May 08, 2007

    I have been into printer properties and the printer is installed to the virtual printer port for usb. Does this make a difference to your solution?

  • Carl Gillam May 14, 2007

    I think I may have solved the problem. I have formatted my pc and turned of Windows updates. I have a feeling that the Windows verification tool was the culprit but I am not going to use any updates to make sure. I dont know how risky this may be but I am going to chance it just to have a working printer.

    By the way, dont try and delete any windows updates in your "Add/remove programs" folder. I tried it and my pc became amazingly unstable and most things refused to work.



1 Answer


  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 2,985 Answers

Diagnostic pages are usually internal to the printer- not generated in the PC. Scanning and printing can also be PC Independant[ like printing photos from media cards in ther stand alone mode - No PC required. So go back to the printer. Go to start/printers and faxes- dig out out the driver CD and reinstall- make sure when this is going on you direct the comm away from LPT1 to a USB setting. Do that then come back.

Posted on May 07, 2007

  • Anonymous May 07, 2007

    So go back to the printer.
    I should have written - Go back to the computer.



Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:


I can't get my printer HP 1315 from offline to online. I can print a test page but cannot print from my notepad or from online.

Try reinstalling the printer driver.

Make sure you are using the right driver for your operating system.


Hp psc 2179 all-in-one printer

Using the instructions found here


I opened the scanner and found that the cold-cathode lamp is failing. Moving the optical assembly away from its home position (to the middle of the scanner) allows the unit to initialize so at least the printer works.

I'll investigate availability of replacement lamps.


Hp psc 1210 not working in vista - but diagnostic utility shows all ok - and prints test page

Here is the full-write up on the HP PSC1210. Read through this thoroughly to ensure that you follow all the steps to make it work in Vista, since there is no Vista native driver.

Hope this helps - remember to rate :)

Hp psc all in one will not work.

First for the simple tasks:

1. have you tried powering the printer down and back on again?
2. have you verified that all connections from the printer are securely fastened?

These PSC printers are fairly simple machines. If you've gone through the above it's likely that the printer itself is malfunctioning and needs to be replaced.

I don't know how old the printer is, but at worse HP by default offers a 1 year warranty on all it's products. You could call them and get them to replace it. I will warn you that HP support is a pain to deal with some times. Be persistent about having them replace the device (if it's under warranty of course).

Hope this helps.


Printer trouble.


remove the old software.

go to www.hp.com and get new drivers

re install them

try it again

Hp psc 2179 all in one

Please open the below link :


Please copy the entire URL and paste it in a new window of Internet Explorer and press Enter.

Not finding what you are looking for?


Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts


Level 3 Expert

4362 Answers

Ben Johnson

Level 3 Expert

686 Answers

Cindy Wells

Level 3 Expert

6589 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides