After printing a job, the print indicator window only goes to 99% and the job never completes itself, although the paper spits out and it is finished. If I try to then print another job, it won't print because it thinks the first job isn't done (but it is). When I try to open the queue, the first document says "Deleting- printed". It's almost like it's stuck at deleting the old job. The only way I can print another document is to turn the printer off and on again, then it resets itself to "idle". This can become quite annoying if I need to print multiple documents, as I have to turn the printer on and off between each job. What can I do?
I've also had this problem with an HP LaserJet 4650dtn printer. I've solved this by:
- Stop the "Print Spooler" service.
- Delete all the existing print spool files. (Stored in "C:\WINDOWS\system32\spool\PRINTERS" by default).
- Start the "Print Spooler" service.
- Right-click the printer's icon in the Printers and Faxes folder and choose Properties.
- Click the Advanced tab.
- Click the Print Processor... button.
- Make a note of the existing "Print processor" selection on the left (in case you need to revert it.). Then change it to "WinPrint". Click OK.
- Click OK on the printer's properties window.
- Try sending a print job to see whether it persists in the print queue.
GregoryW's solution worked on a Dell AIO A940, except when I deleted the existing print spool files, the printers disappeared from the Printers and Faxes folder. I had to undelete one of them then the rest of the solution seems to have worked.
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First of all you must let canceled print jobs finish deleting before sending new jobs, if the job is taking too long try restarting the computer with the printer on to clear the jobs this usually works if not then after restart open the printers folder and cancel all jobs here. let them finish deleting while the printer is still on (they must remain in communication during deleting jobs. Once all jobs are gone, remove the power brick from the printer for about a minute then reinsert and let the printer start up if it doesn't after a minute or so just turn it on once it finishes then try printing again.
Keep your paper feed under 15 pages. The paper will tend to pull to the right, but it will print correctly on the printed page. 20 to 25 pages in the feeder will result in a paper jam. To find the status on the print job, go to your control conter and hit printers. Choose your spicific printer and you may beable to save the printjob.
Try connecting the printer via the USB port on either one of the computers. Then test if the machine prints fine then likely possibility is that the Network interface card is faulty remove the network card and install in a different slot and test. If the same thing happens then reinstall the drivers and test.
Try uninstalling then re-installing the drivers. Also if you are using Windows Vista you may need to go to the printer manufacturers website and download Vista drivers if you are running XP drivers for the printer.