I have the same problem...this is a work around, not a fix.
You need a small flat-head screwdriver.
1. Remove the clear bobbin cover.
2. Make sure the feed dog switch is in the DOWN position.
3. Slide the screwdriver under the feeddogs from inside the bobbin area & lift the feed dogs.
4. While holding the feed dogs in the up position, return the feed dog knob to the up position.
You have to do this every time you put the feed dogs down...bummer, but I can find no broken part or adjustment that corrects this. If it's inside the machine body, I don't mess with it... I did take off the bottom plate in the feed dog area..one screw holds it.... there is nothing there to indicate a problem.
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Are they in the raised position? Are they dirty--debris stuck between the teeth? Is the stitch length set to a higher number that will produce a longer stitch? Are they actually moving at all? When the presser foot is lowered, is it actually resting on the feed dogs? If you are sewing light weight fabric, you may need to adjust the presser foot pressure adjustment.
Make sure the feed dogs are not in the dropped position (for darning).
If it is very light-weight fabric, most machines will have a presser foot pressure adjustment that will increase the presser foot's pressure on the feed dogs, thus pulling the fabric through better.
Make sure the feed dogs are clean--no debris stuck between the teeth, under the feed dogs, or around the bobbin case. If it is an older machine that has been used a lot, the feed dogs could be worn down and need replacement or adjustment. (Do not run the machine with the presser foot directly on the feed dogs. This will cause excessive wear to the feed dogs and the presser foot.)
check that the feed button or lever is in the correct position
If it is in the centre position then the feeding foot doesn't know to go forward (normal ) or reverse
If electronic controlled the maybe a service is called for.
I finally figured this out. The feed dog switch in the back was not hitting anything when I moved it back and forth. There is a screw on the underside of the machine that I tightened. It seemed to do the trick. Thanks.