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Re: Can't connect to the internet
What sort of internet(dial-up, adsl,) modem, Operating system etc.
How did you "clear everything off" ?
Some bugs are designed to use your internet, so it is not uncommon that you need to make a new connection after virus removal.
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I'm not sure what do you mean by a "google chrome virus"
If you mean if there is possible a trojan for a googlebook, answer is YES but simply resetting your computer, you can get rid of it, though eventually, not from the effects.
Restart computer or laptop. Press repeatedly F8 and choose Safe Mode with networking. Uninstall any other antivirus solution. Install AVAST - www.avast.com and Malwarebytes Anti Malware - http://www.malwarebytes.org/products/malwarebytes_pro/. Update antivirus definitions on both of them. Run Malwarebytes and choose a full scan. After the scan is complete choose to remove all infections and the computer will restart. Start again in safe mode, choose Boot time SCAN from avast and restart computer. Delete all infected files - it will ask for your choice: 1- delete, 2 - delete all 3 ignore 4 ignore all etc. Post here the results. If in safe mode you cannot connect to internet download Malwarebytes in another computer and use a usb stick to copy to infected computer. When you will use usb stick in another computer again scan it !!!!
If you can't use the internet on it, Get Microsoft Security Essentials using a different computer then with a USB stick put it on the infected computer and install it. This should clear a lot of the major viruses out. Next get Malware bytes anti-malware. This program deep cleans the computer. These two programs should clear the computers viruses.
That's a classic sign of a virus and or spyware.They redirect you to a site they control and try to get you to buy their virus protection.Reboot in "safe mode" and run your virus and spyware software.Make sure it's the deep scan so it clears your Restore files too.Also check your User Accounts for a "new" administrator.The virus will log on as administrator and control your computer so you can't delete the virus files.Let me know if this helps?
Obviously you got an infection.In addition to that message and the fact that you cannot go to the internet, you probably don't have acces to the Folder Options on the Tools menu...Use a antivirus to clean it, Kaspersky http://www.kaspersky.com/downloads really does a good job on this kind of infections, orUse the System Restore application, and choose to restore your computer to an early date when you know it was working properly.When you get everything under control, take a look at Pc Laptop Guard at www.labellpcslutions.com to protect your computer from future issues.
The first step is to verify that you are not infected with a spyware or virus infection. The fact that you are only having freezing problems when you are connected to the internet is a sign that you may have some kind of infection.
The Geek Squad website has links to free online virus and spyware scanners that can tell you if you're infected.