My printer has wrapped a piece of paper around a red drum in top of back of printer. Its not just the accordian like ususal jams. It is completely wrapped around it many times. I can see it when I open the panel on top, but can not get to it. I have tried with screwdrivers to pop the top off but I don't want to break anything. Can you help me open it?
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Re: Paper is wrapped tight around a drum
Be very careful with this, as once you have opened the unit it may and often does void all warranties. Can you get to it by opening up the unit as if you are replacing ink, and go in this way? If not, all printers have to have a serviceable entry area, it may just be a be hard to locate.
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You can attempt to remove the fuser from the machine to have better access to the paper inside. It is very easy to damage the fuser roller and film when removing a piece of paper wrapped around inside.
We recommend calling for service, but worst case is you try yourself and can't get the paper out then you would just order a new fuser.
We can get you the fuser. Just call 262-993-1551. We offer free shipping.
This may work for you, it has worked for many here I given this advice so gave it a try it could work for you.
Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.
First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.
If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there. And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it. Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
This is a paper jam. Remove paper try as well as the toner/drum unit. Take vacuum and clean out inside the printer. Separate the toner & drum units and vacuum-blow out the drum unit to get it clean. Run the drum wire cleaner tab (purple/blue tab at front of the drum unit) back & forth a number of times. Sounds like you've got a piece of paper stuck inside somewhere. In the back of the printer, there is a door that will open out and down...check here for a speck of paper that is causing the paper light to come on...it "sees" something is in the way) since this is where the paper curls up and out the top. Reassemble toner/drum unit. Before you put the paper tray back in, take a piece of paper and feed from the front (use light card stock or heavy weight paper since this will help push out anything inside that's in the way) and print a few pages this way. Then, make sure your paper is dry (hasn't been in humid area) and is lying flat (not curled at edges). That should do it
There is something stuck in it. A small piece of paper, paper clip.
A friend of mine was having the same problem with a similar printer. I told him there was something in there. I took a look and found that a paper clip some how fell into the unit and was in a tight spot. Once removed the printer worked great.
It could be as simple as a little piece of paper, or a bit hard like a piece of paper wrapped around a moving part inside.
probably have some debris interfering with your 'paper path'. probably one of the paper pick-up rollers- check the path, try to remove debris, and try again! blinking red led is prob. jam warning! all it takes is a little piece of paper, or other debris wrapped around a "paper feed roller' to mess things up! good luck!
Take the toner cartrige out, look around with a flashlight for a piece of paper or something that could jam the works. Check the movable tab that comes out of the front of the machine to hold paper up, maybe it has gotten crooked or something. Don't have anything in front of the machine to block the paper coming out. A can of compressed air can be used to blow the machine out.
lift the cover remove all the cartridges and the drum unit slowly and carefully and slightly pull the upper side of the paper not the lowerside and if it is rolled completely you have to open the heater unit to remove if you donot have any technical knowledge do not try because the red roll you are taking is a costly thing,call the service technician and get it repaired that would be more cheaper.