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The door latch may have broken. You can sometimes open the door from the inside. You will know the door latch is broken if the door handle is floppy. If the door handle is not floppy - then the issue is probably with the door interlock. This is the electronic part that prevents the door from being opened during and after the wash has finished. Either way - you'll need to get the door open. To do this, unplug the washing machine from the mains and then move it out from where it is. Tip the washing machine to a 45 degree angle. Don't tip it over 45 degrees as you may break internal parts. You need two people to do this - one person hold the machine at 45 degrees angle, whilst the other person puts their hand up into the machine - you should be able to feel the door catch mechanism and depending on the model, open the door that way. Sometimes the manufacturer has helpfully put a manual release inside - and sometimes they don't. If you aren't able to open the door using that method. Get a length of strong string and poke the middle section of the string into the gap between the washer door and the machine body - to the right of the door handle. Use a flat headed screw drive to push the string into the gap, all the way around the door, so that you end up with the two ends of the string on the left hand side of the door. Now have someone put the ends of the string whilst the other person pulls the door handle. If the string is pushed in far enough it will release the door latch and the door will open. It takes a bit of persistence to get it right. Once you have the door opened you can usually replace either the interlock mechanism or the door latch itself. Parts are easily available online from sites like espares and yourspares.
Similar problem here - pump was set for a 58 minute normal cycle, I look in and see it is now showing 67. Hmm. Attempt to shut it off because it is just sitting there pumping and pumping. Power shuts off but pump keeps running and add garment light flashing red. Cannot open door (to add garment or not) Unplug the unit and the door will not open. Anybody got a clue what's up? I have a wash in, service is closed due to a storm today. Just bugs me that it is 6 months old and seems to act up a fair bit electronically.
You have a mildly confused machine, probably the result of the fact that there is a moment where the door lock can activate, but the sensor that tells if it's shut cant because the door isn't QUITE pushed home hard enough.
First try, just give the door a whack with the heel of your hand in line with where the door catch is. It may be that simple to relocate the door and the sensor properly
Failing that, unplug at the wall and wait 20 minutes. This will, without doubt reset the machine and allow you to open it (While it is still powered off!). Open the door and shut it firmly.... I hesitate to say SLAM the door.... But slam-ish won't hurt, just don't be stupid about it!
Ok I have the same model and mine was doing the same thing. Apparently this model has a reputation of problems with the control board. I played with mine for hours and here's what finally worked: unplug the unit (or shut off the breaker--whichever's easier for you), take a dry cloth and wipe the door latches and control board clean of any residue. Then with the door still open, gently jiggle the control board by firmly grasping with your hand. Power up your unit again. This worked for me. The control board is really fussy and should be clean and free of any dust or residue. I notice this happens again when it gets dirty so I repeat the process and it's been working.....so far!!!
Tool: We cut a piece a wire about 10 inches long from a wire clothes hanger. On one end we bent 1/2 inch of the wire in a 90 degree angle with needle nose pliers. On the other end of wire we put another bend at least three inches.(this end will be your handle end) Process of using homemade tool to release latch: Make sure washing machine is on a wash cycle. Use flash light to locate latch in the locking catch. Insert the small bend of the tool into the locking catch. Then hook onto the latch and pull out --apply a small amount of pressure -- about three lbs of pressure) Then at the same time you are pulling, press in on the door release button (the little white button above the latch hole where you now have the wire inserted). As your are pulling with little pressure on the latch, hold the little white button in and press the start /stop button. You should hear the door lock. Let machine start working. (about ten seconds) Now push start/stop button again and you should hear door lock release. Your lock catch should give away. This worked for us.
My friend got somebody in to fix it in the end.
It actually did turn out to be a problem with the door switch. I don't think it was able to lock it's self properly even though the light was on. (Don't know the exact details though). Think they guy just played with the lock to sort it out rather than getting a new part.
I noticed when I played with it that if you got the door open, pulled out the plug and switched it back on again it would make a clicking noise for a while as if it was trying to shut it's self if this is any help?