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Initially, pls a couple of ideas you may want to consider/explore or try/check:
PA/CB switch must be to CB;
RF Gain max clockwise;
Squelch counter clockwise;
Volume to your desired level;
Mute (off);
external speaker/speaker connection;
audio amp, verify if there is TX modulation;
antenna, antenna cable. SWR should be low.
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You should always connect the CB directly to the battery as the accessory socket is full of noise. You also should choose a better antenna as these small glass mounts cannot hear signals well and magnify local noise. AM (CBs) radios naturally pick up noise as it is the nature of AM signals. Use your squelch to lesson this but too much can knock out you reception.
WX is for weather. If you put it on WX, and you do not hear anything, then you need to change the weather station it is on. in wx mode, you change weather channels by pressing channel up and down. To communicate with 2 way, press the cb/wx button so it is on CB mode.
The Cobra 20 NW ST Wx is ( in my opion ) a very poor receiving radio. The ST is a bummer in all Cobra radios. The Static is apparent for the atmospheric conditioons and definally power lines and any high voltage will be picked up. When I get a customer with similiar complaints ( and there are a bunch ) I normally recommend that we turn the receive senativity down a bit. Sorry for this advise.
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