To start I will never again buy another GE product for as long as I live. I am having the same problem w/my GE washing machine. I have to manually turn the dial to make it go thru its cycles. the problem is the 'timer' must be replaced. good luck trying to get their customer service dept to help you with anything. they are useless.
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Disconnect power to machine, Drain all the water you can. Remove the bottom access panel ( 3 screws on bottom plate) open the large plastic filter in center have a tray and towels to catch the water, remove all clogging material, look in with a light and turn the pump , it should turn freely.