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Laptop doesn't recognize my printer

I have tried installing my existing printer, Samsung ML-2010. The computer allows the driver to install initially but gets stuck because the computer is not recognizing the connection. I keep getting a message 'check the connection and make sure the printer is on'. I even tried a different USB cable just in case. I was told that new laptops don't recognize older printers? I only bought is last year. Is there a way around this problem? midwife2005

Posted by melanie lavers on

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Unusual not to be recognised, assuming you have followed the instructions word for word, eg not connected the printer until told to etc, you may have a problem with the usb port and not the printer, so to illiminate this try installing in a different usb port. Also try this driver from the Samsung web site http://www.samsung.com/Products/PrinterandMultifunction/BlackWhiteLaserPrintersforHomeandHomeOffice/ML_2010XAA.asp If still no luck then it's either the printer or a usb port problem, to illiminate the usb fault, go to my computer, right click>properties>hardware tab>device manager> and go down the bottom of the list to usb controllers, click on '+' sign, right click and select uninstall. Restart pc and all the usb controllers will be re installed automatically. Try the printer again, if still not installing the fault must be the printer.

Posted on May 06, 2007

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