SOURCE: When hose is attached vacuum stops
there is a clog somewhere in your hose, wand or head
a plummer snake will get it or even a broom handle
SOURCE: Repair manual for Electrolux EPIC 6500 SR
I don't have a manual for these but the trickiest thing about these units is taking them apart. If you have an Aerus/Electrolux dealer near you, it's not a bad investment to have them install the motor for you. You would probably receive a warranty with the work, and the things a long time. Great return on investment. But if you are determined to do it yourself, open the front of the canister and remove the bag. As you are looking at the front of the unit, there are two vinyl coverd strips that run the length of the unit. Pull forward on these strips and then pull out so that the vinyl seperates from the plastic underneath. Now grab the plastic strip with a pair of needle nose pliers and pull towards the front of the canister. These can be tough if the machine has never been opened up before, but pull as hard as you need to, to slide the strip out. Once both strips are out, turn the machine over, pull out on the sides of the bottom of the unit, and lift up. The bottom should come of relatively easily, and eveything will be exposed. Good Luck!!
SOURCE: i have the electrolux epic 6500 sr. when i
As hooton8 stated i have the electrolux epic 6500 sr. as well and when i attempt to vacuum i turn it on and it turns off after about 3 seconds. new bag nothing stuck in tube. I turned dial to the right all the way. Works when hose is not connected..hose is clear.
SOURCE: I have a loud noise
With the smell and the noise, it's likely the motor is shot. Unless it's seen heavy use, this is unusual for an Electrolux of this age. Or it could have been used to vacuum sheetrock dust, glass, or even liquids, possibly without your knowledge. Or "made to fit" bags were used, allowing more dust to get inside the canister and into the motor.
Unless other parts/accessories need replaced, it's much cheaper to have the motor replaced than to buy a new vacuum.
I recommend taking it to the nearest Aerus Electrolux store for a definite diagnosis (should be free), cleaning, and repair if needed. The technician will also let you know what other problems there are.
If you leave it for repairs, make sure you are given a copy of the work order for the vacuum that includes: type and model of vacuum, serial number, accessories left, your name and address, and an estimate. You'll need this to get your vacuum back. It's a good idea to also have this information written down at home.
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