Question about GE JVM2070 Microwave Oven

1 Answer

Microwave stops with message that does not work

When selecting cook popcorn a message comes up that says "the current sensor feature has been interrupted by opening the door. To resume interruption close door and press start". We open the door and re-close it and then it shuts off and the numbers on the display are 8888. After a few seconds it says reset clock. Also, this problem is intermittently on other selection.

Posted by Stan Adams on

  • Anonymous Dec 12, 2007

    I have the same problem and understand that the circuit board needs to be replaced - a fairly expensive repair on a microwave that is only two years old with light use. Is the design faulty?

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William Miller

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  • GE Master
  • 9,179 Answers

You probably have a bad connection on the cirucit board and/or an intermittent door switch. If you or a friend decide to work on it, we have *critical* safety, disassembly, and troubleshooting info (as well as a text file which helps in diagnosing and repairing door switch problems) at our site, which is linked at our listing here on FixYa: http://tinyurl.com/yzjozk You can find helpful exploded view diagrams and order parts by entering your full model number here: http://tinyurl.com/gv383

Posted on May 06, 2007

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The sensor errors are probably just from opening the door and interrupting the sensor cook cycle.

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I would first check the door switches and their mounts. See this help file.

You can usually find helpful exploded view diagrams and order parts by entering your full model number here.

There should be a "mini-manual" (tech sheet) hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, testing, and locating components.

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You can also download manuals, installations info, and parts lists here.

dee77f7.jpgWe're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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My microwave is completely dead. I have checked the fuse in the plug and it is fine. Any suggestions?


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What you are to do to solve the problem is to do a general troubleshooting on your oven below are instruction to follow.

The Microwave is a counter top model with a variety of preset cooking options, including timed cooking at a variety of power levels and sensor-cooking settings for popcorn, rice, beverages and single-serving reheating.

The sensor cooking and reheating features detect increasing humidity levels inside the microwave and automatically adjust cooking time for various types and amounts of food. This microwave also includes a turntable and an electronic control panel.



Instructions below are step by step solution for your oven

  1. Check to see if the microwave will start. If it will not start and the display panel is blank, you may have a power problem. Unplug the microwave and then plug it back in, making sure that all three prongs of the power cord are fully inserted into the wall outlet. If this doesn't work, check your home's fuse box. Reset the circuit breaker to restore if necessary.
  2. Ensure that the microwave door is fully closed. Press the Clear/Off button to cancel any previous cooking instructions. Re-enter your cooking program, including cooking time and food weight if necessary, and press Start.
  3. If "Err" appears on the microwave display, press the Clear/Off button and reenter your cooking program. The "Err" message will appear during the sensor-controlled programs (Popcorn, Rice, Beverage or Reheat) if the door is opened before steam is detected or if no steam was detected within the maximum amount of time allowed by the microwave. Be sure to leave the door closed during these programs, at least until time is shown counting down on the display panel.
  4. If your control panel will not work or if an "L" is displayed on the screen, press and hold the Clear/Off button for a full three seconds to unlock the control panel.
  5. If your sensor reheat program is resulting in under- or overcooked food, first try decreasing the amount of food in the microwave; the sensor programs are designed for single servings of food. The sensor reheat function works by measuring humidity inside the microwave--do not use a tightly-covered dish with this setting because no moisture will be able to escape and the food will overcook. Be sure that cooking containers are dry; moist containers will increase the humidity in the microwave and mislead the sensor, resulting in undercooked food.
  6. If your turntable is not rotating, first check to ensure that your food container is positioned so that it can freely rotate without hitting the microwave's interior walls; using a smaller food container can fix this problem. If the turntable still will not rotate, lift the turntable from its support and replace it carefully, ensuring that it rests evenly on its support.
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