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I have a brand new Rocket Giotto Premium v1 which i have had for about 1 month and the lever, the handle that engages/disengages the pump and forces water through the group head seems to have come loose and isn't engaging properly. There actually seems to be a small gap that has appeared to the right of the nut.
Any ideas on how to fix? I wasn't game to start pulling it apart on my own.
Regards
Sam Churchman
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HI Make sure that the water level probes are touching the machine to ground themselves. Push down on the probes, and see if the machine comes on. With out looking at it I don't know what else to tell you.
Hi there,
If when you installed the new pump and turned it on and made loud vibrating sound but not pumping any water through what you need to do is when you turn the pump on open up your steam valve turning the steam knob. Usually it is just an air lock and this should allow the air out and water to flow through. When water comes out of the steam arm, close it off and water should then come out the group head as normal. If you try this and nothing happens you either have a build up of scale which you just need to try to flush a good descaler (Puly Baby Powder) through your machine or the pump you got is faulty.
You must have an internal leak and your machine will need to be serviced. If you can remove the top of the machine maybe you can see where the leak is coming from and may be able to repair the machine yourself.
Jonny boy,,If you ever had a Macano box as a kid, tthe best man to fix the machine is you! Take many photos before opening the pipework. Clean out the scale and learn about your machine! No kidding, you brew a better coffee after that. You know ALL the functions after looking into the machine + ther are some ways to tweek it too. Steam press cam be set as well as water amount. I brwe a better espesso tha I get on town. Thick light brown crema. I gave upo with the dealer and hes so called repair people /// Olev
My friend, had the same feeling,,,What have a done !! This piece of junk for all my dollars! No ,,it needs cleaning. Read all my comments re this. You can open this machine witha few fixed keys and mantain it. It will outlast you, when correctly mantained. All solid cupper and metal, no plastic. take it apart and CLEAN IT!
Remember - it is built by a human beeing. The ECM is a buty as it has very little automation built in. Very siple function = löong time in love with your machine. It is totally ANALOG = tweek it = better cogffee. /// Olev
Well, I just spoke with the repair tech where I originally purchased my Giotto Premium 4 years ago. He knew exactly what the problem was when I described it... power light on, clicking noise (not remedied by a hard boot), water not coming out of the grouphead, not heating up etc. Apparently, this is a common problem, but is not the heating element; it's the relay box costing about $200 from GCM in Italy. Olywagal
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