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You need to tell the machine it has a delivery server, this can be done by selecting user tools/system settings/file transfer/delivery option/On. After doing this you may have to remove and readd the I/O device from within scanrouter.
you will need the copier hooked to a network and able to get out to the internet. You will need a email account like comcast.mail.net and password if your mail server has authetication. On the ricoh go to USER TOOLS buttom choose SYSTEM SETTINGS - FILE TRANSFER-SMTP and enter the setting there good luck