I have been experiencing a problem with my mp3 player. I have tried to turn it on and all it does is flash the start screen. I can't get it to play and the only way I can get it to shut off is to take the battery out. I hvae only had this thing for 2 months. This was my first time using such a device. Please, any help would be greatly appreciated.
My receipt is gone and it's been longer than 2 weeks. I purchased the player at my local Wal-Mart.
Mrs. Rebecca Cylc
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This is the worst mp3 player ever invented - i have to tell you this up front. There is no driver, the company does not support the product anymore - I would return it now while you still can.
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
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link your USB port between Computer and ILO player.
1.Click on START at lower left corner on you computer. choose "Explore"
2.look for ILO driver on start manu on left hand side. left click one on it. right hand click you will see the drop down options
3. Choose "Format" BESURE that you are going to format ILO NOT your hard drive. it will ask you again that you really want to format it. "yes"
4. copy new mp3 files to ILO. That will be finished. you can start playing it again.
MY SON HAD THE SAME PROBLEM, HE TURNED IT ON AND IT JUST STARTED FLASHING ILO AND NOTHING WORKED! WELL HE FIXED IT!! HE JUST DROPPED IT A COUPLE OF TIMES(NOT ON PURPOSE) AND NOW EVERYTHING WORKS, EVEN THE FM!! DONT TRY THIS ANYWHERE ELSE BUT HOME!!! ACE!!