Question about Samsung ML-3561ND Laser Printer

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Samsung 3561ND fails to print double sided.

Printer works fine single sided, it used to work fine on double sided. However, when I try to print double sided the printer always errors with paper jam 1, even though the paper hasn't jammed. After printing the first side of the paper, the paper appears in the output tray, and is then taken back in and fed back into the printer. The paper then feeds back out leaving about an inch in the printer but with no back page printing having been carried out. I have tried a few sheets of really expensive paper, and tried reducing the amount of paper in the tray but the problem remains. I have looked for any obstructions or paper already in the printer by following all tha various paper jam scenarios, but can find nothing. My last job was as a technical support engineer for a PCEPOS manufacturer, and I have checked that all my PC's printer configfuration is set for double sided. If I print the printer configuration, under the installed options it says:- DUPLEX UNIT : Installed. Any help from anyone would be greatly appreciated.

Posted by brian powell on

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Anonymous

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Do you use the duplexer a lot? It sounds as if the rollers inside need to be cleaned. I don't recommend doing this yourself as it involves lifting the printer off of the duplexer, and I don't want to be responsible if you accidentally drop the printer or you or someone gets hurt. But that's how to get to it; the offending rollers should be visible, and may be cleaned with a clean rag moistened with a multi-purpose cleaner. Alcohol is what's recommended, but I shy away from it as it's known to dry the rubber, and all you want to do it clean the built-up dirt and paper duct off of it. Let me know how it works, if you do it! If you opt not to, call a qualified printer technician.

Posted on May 29, 2007

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