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Posted on Dec 30, 2008
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My e250 will not sync with Rhapsody and I believe it is a windowns drm issues on the device

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ThaMp3Doctor

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  • Master 8,597 Answers
  • Posted on Jan 01, 2009
ThaMp3Doctor
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This player IS DRM-Compatible, but DRM-protected files almost invariably cause problems at some point. Unplug the Sansa, Uninstall all the Sansa software, and reinstall the software. Replug the Sansa. See if Rhapsody will now recognize it. Try synchronizing.

There is a workaround, but it is illegal - you can get a DRM stripper, and then just use Windows Media Player to transfer the now-DRM-free songs.

-Tha Mp3 Doctor

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Related Questions:

0helpful
1answer

Drm won't install in rhapsody
Rhapsody will not work on an iPhone unless you jailbreak (which is not advisable). Apple wants you to use iPhone. You can use music you bought from Rhapsody and import it to your iTunes and then sync.
I used to work for Apple Tech Support.
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Mar 18, 2013 • Apple iPhone 5
tip

How to remove DRM from Rhapsody, Amazon Unbox
"I am thinking about subscribing to rhapsody because they have unlimited downloads for a monthly payment. Then I found that those music and videos are DRM protected so they wont work with my ipod. But can I remove DRM from Rhapsody? If it is ok what is the best DRM remover/converter?"

Also, Amazon Unbox, which was rebranded as "Amazon Video on Demand", only play in desktop applications that support Windows Media DRM, thereby excluding devices such as iPod or Zune. Then, how to remove DRM from Amazon Unbox files and enjoy them on other player?

Have you met situations like these? If yes, here is a detailed tutorial about removing DRM from online music provider, such as Rhapsody and Amazon Unbox.

To remove drm from Rhapsody, Amazon Unbox, the methods of removing Rhapsody DRM listed below:

1: Remove DRM from Rhapsody, Amazon Unbox for free.

CD burning and ripping
First, insert a CD-R or CD-RW disc into your drive, and burn your playlist onto the CD. Then have the other media player import the songs off the CD and save them . When the music is imported off the CD, they are no longer DRM protected.

It is the most commonly known method. But it is costly (waste CDs) and time consuming, especially when you have a lot of music.

2: Remove DRM from Rhapsody, Amazon Unbox using Wondershare Media converter.

Using software to remove DRM from Rhapsody is much easier and quicker.As far as I know, wondershare media converter was one kind of this. After giving a test for some free trials I found it is a good Rhapsody DRM removal software with high output quality, professional, and easy of use.

To remove DRM from Rhapsody, Amazon Unbox , what you need to is just the 3 easy steps:
1. add DRM protected music and video to it. You can preview your files by double-click it.
2. Choose output format. You can reset the output path too.
3. After that, the only thing you need to operate is just click the start button, and the converting process is starting. After converting, the files are DRM-ripped.

After you get the output music and video files converted from the Rhapsody or Amazon Unbox playlist, you can now begin to transfer the files to your iPod, iPhone, Zune, etc.

Download Wondershare Media Converter for Free
Read full tip
on Jan 12, 2010 • Computers & Internet
1helpful
1answer

It will play for about three days then it says DRM license not avaliable it has done this twice
If you don't have DRM license for your music, it's because you haven't synced your player with the program on your computer in a while.
DRM is on your music because you most likely use a subscription service such as Napster or Rhapsody for your music.
Just plug your player into your computer and sync your device for the DRM license to refresh.
Read full answer
Mar 12, 2011 • SanDisk Sansa Fuse MP3 Player
0helpful
1answer

Everytrime I try to use the drag and drop method to manually import music, it says there has been a sync error, and the music isn't transfered. Help!
It seems that the songs are DRM protected. If the songs are DRM (Digital Rights Management) protected, please use Rhapsody to transfer them. You can refer to this link:
www.rhapsody.com/mac_faq

If they are not protected, then use Windows media player 11 to transfer music. Here is a link:
www.microsoft.com/windows/windowsmedia/knowledgecenter/howto/mp11/sync.aspx

Hope this helps.
Read full answer
Feb 09, 2011 • Philips GoGear Flash MP3 Player
18helpful
3answers

Drm license not available when i was trying to listen to my mp3 it wont let me listen to any type of song.
You need to plug your mp3 into the computer you downloaded your music from to sync it up. Go to that website and if you dont get a pop up asking if you want to sync your device. You should do this at least once a week.
Read full answer
Jul 12, 2009 • Philips GoGear HDD1830 MP3 Player
0helpful
1answer

How do i synchronize my subscribtion
Hi,
I'm not sure what's the subscription service to which you are subscribed. However I've given you the steps below. Try whatever suits for you.
This error typically occurs when the DRM licensed files have expired. 

SOLUTION 1 - Songs ripped from an audio CD 
If the songs were ripped from a CD using Windows Media Player, modify the Rip Music settings. 


SOLUTION 2 - Songs downloaded from music subscription service 
If the songs were downloaded from a music subscription service (e.g., Napster, Rhapsody, Best Buy music store, etc.), follow these steps:  
1. Make sure that your account subscription is updated and active. 
2. Put the device in MTP mode and connect to the computer, then log in to your music subscription account. 
3. Renew the licenses of your tracks 
For Rhapsody: 
On the Rhapsody console, right-click on your device and select License  

 1. Check the date & time on your PC & on your mp3 player. They should be one and the same. 2. You need to synchronize your device with rhapsody once in every 30 days. It's a must. Failing to do so, you will not be able to play music in your mp3 player. Here are a few a steps to synchronize your device with rhapsody: 1.Open Rhapsody / Best Buy Digital Music Store and sign in 2.Connect your mp3 player to the computer 3.Go to My Account --> Update Track Licenses 4.Transfer a track to your device 5.Disconnect your device and enjoy music on the go!
3. Here is a link to get the Sansa Firmware updater to update the firmware for your device automatically: http://www.sandisk.com/Retail/Default.aspx?CatID=1376 
4. Click on this links if you are asked to synchronize your device with rhapsody? http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=6606&tabName=tab3 
For others: 
Contact music subscriber for instructions on how to renew as they vary.

SOLUTION 3 - Rename the Windows DRM folder 

NOTE:  The Windows DRM (Digital Rights Management) folder contains licenses for secure media files such as your subscription tracks. 

STEP 1 - Edit the folder options of the PC to show the hidden files      
Windows XP: 
1. Double-click My Computer. 
2. On the Menu bar, click Tools > Folder Options, and then click the View tab. 
3. Under Hidden files and Folder, click to select Show hidden files and folders. 
4. Under Hidden files and Folder, click to clear Hide protected operating system files (Recommended) check box. 
5. Click Apply, and then OK. 

Windows Vista: 
1. Double-click Computer. 
2. Click the Organize button at the upper left corner. 
3. Click Folder and Search options. 
4. Click the View tab and select Show hidden files and folders. 
5. Click to clear the Hide protected operating system files check box. 
6. Click Apply, and then OK. 

STEP 2 - Rename the DRM folder 
1. Double-click My Computer > C: > Documents and Settings > All Users. 
2. Right-click the DRM folder and select Rename. 
3. Rename this as OLDDRM. 
4. Run the subscription service program you are using and renew the licenses to recreate the DRM folder with new licenses. 

STEP 3 - Synchronize your device once more on MTP mode 


SOLUTION 4 -  Format the player under Windows Media Player. 
Read full answer
Jan 30, 2009 • SanDisk Sansa e250 MP3 Player
0helpful
1answer

Insignia NS-8V24 Rhapsody problem
burn the music you PAID for to a cd then rip it back to the system and use Windows Media Player 11 to sync the files to the device (only works if you have a burn feature in rhapsody)

Windows Media Player will see it all the time and is more compatible then Rhapsody with the device
Read full answer
Aug 20, 2008 • Insignia NS-DV2G MP3 Player
0helpful
1answer

Sansa e250 sync and rhapsody -- ugh
the Walmart songs should be usable, but the old Rhapsody songs will have to be reloaded, or your Rhapsody sub will have to be renewed.
Read full answer
Dec 12, 2007 • SanDisk Sansa e250 MP3 Player
0helpful
1answer

E250 mp3
The "please sync" error means you need to connect to Rhapsody and sign-in. It will update your licenses so you can play the music.

If thats not working, your account is expired, or Rhapsody needs to check your account.

Rhapsody Support (866)597-5505





Best of Luck.
Read full answer
Oct 14, 2007 • SanDisk Sansa e250 MP3 Player
0helpful
1answer

Obtaining device certificate
It may be that you have to update your DRM component licenses on your PC. http://home.real.com/product/help/chandler/en/TS_error_Authorize,_License,_DRM_Rights.htm or, your Helix components may be damaged, or corrupt. http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=6203 If either of those dont work. You should format the player to delete everything and re-transfer them to your device. If that doesnt resolve it, you might have to contact Rhapsody. Rhapsody Technical Support 866-597-5507 Best of Luck.
Read full answer
Sep 16, 2007 • SanDisk Sansa e250 MP3 Player
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