Casio Exilim EX-Z500 Digital Camera Logo

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Julianne Schulte Posted on Apr 30, 2007
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Zoom lens stuck in the out position

My zoom lenses appears to be stuck in the out position. I thought maybe it needed a charge and I did that and the camera will not turn on nor will the zoom go in or out automatically like it did. It looks to me like it is jammed so it clicks when you attempt to turn it on. I also tried removing the battery and installing it and that didn't do anything either. I'm afraid to take the camera apart so I haven't done anything else to it. Do you have any suggestions or can you recommend an authorized dealer that I can bring it to in order to be fixed? Thank you in advance for any help, Julianne

1 Answer

Misty Hoffman

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  • Expert 374 Answers
  • Posted on Jul 08, 2007
Misty Hoffman
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Joined: Jul 08, 2007
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If ur lens is stuck u are going to have to send it in to be repaired.

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Finepix j27 When the camera is turned on "Zoom error" message appears and lense is stuck in an extended position. When the power is turned off, the lense remains extended. Do you know how...

hi, Zoom Error occurs when there the lenses are not able to move and something is obstructing the movement like some dust or sand grains etc., to dislodge the obstructing particles try tapping the lense side corner of the camera on a table top lightly (not too hard please, as the lense and autofocus combination is quite fragile) a couple of times in switch off mode and trying to power on after every 2-3 taps.

or you might send it out to a service centre, the charges are generally just the serviceing charges as no new parts needed.

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