My machine dials the receiving number, scans the document, attempts to connect with the receiver, goes to redial, then prints an error message, to wit : #18 Busy /no signal. When I pick up the receiver there is a dial tone, the copier works, but the message doesn't transmit. I'm not sure, but I think that we are not receiving faxes either.
Where the telephone line comes in from the wall, make sure that it is plugged in the "line" or "wall" port. There is probably another port call "tel" or "acc". If the line is plugged into that port you will still get a dial tone but you are not connected to the fax's modem. You hope that's it. Ed
Posted on May 17, 2007
Can you receive a fax? Try sending a fax to your cell phone (or another line that you can answer). When you answer the phone, you should hear a beep every 2.5 - 3 seconds.
Let me know these answers
Ed
I need to know:
CAN YOU RECEIVE A FAX?
Also: put a document into the feeder like you were going to send a fax
Dial your CELL PHONE NUMBER and press the START button.
When your CELL PHONE rings - answer it. You should hear a beep ever 2 or 3 seconds.
If you do not get the beep - recheck to make sure the tel cord is plugged into the LINE port.
Let me what happens
Ed
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I followed the recommended steps and changed the to the "Line" plug instead of the alternate. The problem persists. I'm open to other input.
MCH
Advice was good, just didn't solve the problem.
I plugged a phone into the fax phone jack. When I called the number, I got a busy signal???
Does that mean I have a problem with the phone company, or something else?
we finally got a dial tone but are not able to send a fax or receive one
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