I'm assuming you are running Windows XP! Is the driver for the scanner installed? Remember that the scanner driver is different from the printer driver! When you open My Computer does it show up? Also you can check in device manager as well! Go to Start->Run type devmgmt.msc and press enter! If you see any devices with a yellow icon then the drivers are not installed for it ! If there is an icon but a yellow exclamation beside then that means there is a problem with it! Try re-instlling he drivers if this is the case or un-install the device then re-install! If the drivers are already installed post back with the exact error you are getting(word for word)! Regards, babb
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