I had the same problem.
Look closely at the hotshoe. Inside it, way over to the side, under one of the tabs on the side, is a tiny metal strip. When you attach an external flash, the strip is pushed down and holds down a tiny button that deactivated the pop-up flash. The strip can get bent so that it doesn't let the button come up even when the external flash is removed.
Very gently take a fingernail or a jeweler's screwdriver and run it underneath the metal strip. I had to do it a couple of times to get mine working again, but it's working great now!
The camera flash will only pop up automatically when in the automatic modes. When in Creative modes (M-DEP, M, AV, TV or P) the flash will stay down unless you press the flash button yourself.
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