Canon Pixma MP500 All-In-One InkJet Printer Logo
John Johnson Posted on Apr 30, 2007

Paper Jam!!--Only one side pulls

My Canon MP460 is experiencing problems with its paper-feeding. Only the right side is being pulled down when the printing process begins, and the entire piece of paper folds, and jams. The things is pretty much brand-new--used only occasionally. I went through the "maintenance" options, and cleaned the heads and rollers, and still nothing. I've turned the thing "on" and "off," and have stared at it in silent anger quite a bit-- nothing seems to be working! If anyone has any ideas, please let me know!!

1 Answer



Call Canon. I'm on the hold with them at the moment... Just finished speaking with them. They are sending me out a new printer, free of charge and including ups shipping label to send back to them. Sending the one I have back in the new box. Give them a call. They were really helpful and tool all of 5 minutes. Good luck. Kim

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Related Questions:


Mp495 Pulling one side before the other causing it to jam

The roller maybe sticky and cause the paper not to feed evenly. Clean the rollers with methylated spirits.

The printer keeps telling me it's out of paper, which it isn't

1> Open the sheet feeder cover and pull out the paper support.

Set paper, aligning the right edge of the paper to the cover guide with the paper's print side facing up.

Pinch and slide the paper guide to the paper's left side.

Note: Make sure to set paper lengthwise. Setting Credit Card sized paper long-side down by mistake may cause a paper jam.

Pull down the paper output tray supporting with both hands.

Pull out the extension completely.

Ensure that the Power lamp and the Auto Sheet Feeder lamp light.

Note: If the Cassette lamp lights, press the Paper Feed switch to light the Auto Sheet Feeder lamp.
If the Auto Sheet Feeder lamp does not light even after pressing the Paper Feed switch, Paper Source in the printer driver may be set to the setting other than Paper Feed Switch.


Paper will not feed inti printer

The sensor that detects paper (most cases just a small lever that is pushed up by paper in the tray) isn't engaging. It could be that the paper is not fully inserted, or sometimes in a paper jam, people pull the jammed page out backwards, bending or dislodging the lever. Very common in back-fed printers and shredders.

Sometimes just a visual inspection with a bright light source can show the problem. Be careful not to turn the printer on its side or upside down for any length of time. Inkjet printers usually use a sponge for excess ink discharged during the cleaning process and that can run out and seriously gum up the works, electronics, carpet, and whatever else you really don't want it to.

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Hi ...

There is no hardware fault in this perticular situation. This happens because of paper loaded. There are 2 possible resolution to this problem:

I) Fan paper prior to inserting it into the MP460

  1. Remove paper from the ASF.

  2. Open the paper output tray. (See <2> in Figure 1 below.)

  3. Set the paper thickness lever according to the media being used. (See <3> in Figure 1 below.)

    Note: For paper thickness lever settings, use the following setings for the media type being used: Right side: Envelopes / T-Shirt transfers. Left side: All other media types.

    * Figure 1

    The illustration shows the PIXMA MP460

  4. Fan out the sheets of paper so that they do not stick together.


  5. Load paper in the auto sheet feeder with the paper's print side facing up. (See <1> in Figure 2 below.)

  6. Align paper to the right edge of the auto sheet feeder. (See <2> in Figure 2 below.)

  7. Pinch and slide the paper guide to the paper's left side. (See <3> in Figure 2 below.)

    * Figure 2

    The illustration shows the PIXMA MP460
II) Load fewer sheets into the MP460
Don't forget to vote if this helps ... Cheers :)

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the left side of the printer pulls the paper causing the printer to jam when trying to print

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it must detect the paper.

if the paper is getting pulled in one side it must be OK with sensor.

just a proper cleaning work may be required

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I had the same paper feed grabbing problem on pixma MP 610 printers - take a flashlight and look down into the feed rollers inside - deep - I found a paperclip in one and a hair clip in another - you need a pair of very fine pincer pliers to extract so you dont damage the roller assembly's made of plastic - and voila no more misfeeds and grabbing on the right side - hint - dont put anything on top of the printers because when you lift the scanner cover, it nicely slides anyting on top into the paper feed assembly and results in a jam

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I have a same problem .... somebody help us. :(

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check for obstruction and paper thickness lever on the printer and try printing again.

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Something probably fell into that tiny pinch of an area where the paper goes. I have found everything from a Tostito crumb to a chip of drywall blocking my paper feed. Flip your machine over, poke it if you have to, and shake it around til the little bugger falls out.
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