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usualy means the ipod, or the software in the ipod is not compatable with the kenwood. easiest way to check, is to find someone with a new model ipod and plug it in, if it works, the problem is with your ipod, not the kenwood. If you go online and download the most recent software to your Ipod, this may fix it. If you don't know how to do this, take your Ipod to Best buy, they will download the newest software to your Ipod fairly cheap.
if you have a amplifier to it you might want to check your remote wire there is two of them they are blue check and see if its connected to the one that says amp not antena remote.i think that that is you problem