Help me fix my daughters ilo MP3 player

my ilo mp3 palyers stores information which cannot be used because files are not present

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Reset it , restart your computer, and try again

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard

try to re format it

read the directions!!! if that doesn't help you, contact the support information that came in the directions.
good luck!

I also have windows vista. I inserted the disc that came along with the ilo mp3 player and it accepted and recognizes the player. My husband and I bought it for our daughter for Christmas and she loves it. I would suggest uninstalling the program from the disc then reinstalling it. It took the 1st time for us when we downloaded. I hope this help's you out.

click and the middle button until hour class goes away..may take a minute or two

can't get ti repaired - company no longer supports it

If you still have the reciept you can return it to the company if there is a warranty on it(if the warranty hasn't expired) But if you don't have the reciept then try taking off all of the songs then putting some of them back on. The more you have on the more likely you are to encounter problems like this. If that doesn't work then I can't help you anymore. Sorry. Also you might want to look at a trouble shooting guide on the internet for the exact model of the mp3 player. I hope your daughter will feel better if it works.