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Lisa
Lisa Posted on Dec 29, 2008
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Xerox Phaser 8500 - Replacing Printhead?

Hi all. I have a Phaser 8500 that needs fixing. Currently there are 4 bars on the cyan side that is always missing whenever I do a light stripes test. Even after trying to substitute the jets I get horrific lines through all of my prints whenever I print a dark blue. (Various shades of light blue haven't caused any lines through the printouts.) I've done about a dozen light stripes tests and cleaning, and so far the only thing I've accomplished was wasting ink.

Is this a cause for replacing a printhead? If so, does anyone know where I can purchase this? Is this something I can replace myself? Please advise.

Thanks in advance!

-Lisa

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  • 2 more comments 
  • Lisa Dec 29, 2008

    By the way, I've spoken to the ink manufacturer to see if that was the issue. And the compatible (non-Xerox brand) ink I use does seem to cause color issues. However, after cycling through many cleanings and tests, I'm positive the aftermarket ink has been used up. I've since replaced it back with Xerox brand cyan, but it still causes the problem.

  • Lisa Dec 29, 2008

    Thanks, but I'm afraid I need a little more help. Thanks for the manual (whoever posted it). I tried to follow the steps, but I'm not exactly sure what I'm looking at other than under the cover where I refill the ink, and the exit and front covers where I open to remove a paper jam. (Would totally appreciate a step by step if possible, thanks!)

    I googled a printhead and the prices range from $15 to $400+, so I'm not sure what I need.


  • Lisa Dec 29, 2008

    I would fix it myself if I can get a clear description of what it is I'm looking at. I just downloaded the parts list pdf but am unsure of how to open the printer itself.

  • Lisa Dec 29, 2008

    I would fix it myself if I can get a clear description of what it is I'm looking at. I just downloaded the parts list pdf but am unsure of how to open the printer itself.

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  • Posted on Dec 29, 2008
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The printer is fitted with screws and locks but they r very delicate locks to get it opened as a technician is required,but if u r confident you can carry on. good luck.

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  • Posted on Dec 29, 2008
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Yes, you need a service engineer.

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  • Posted on Dec 29, 2008
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Sir,

It is the problem with print head alignment. Check the manual to do it yourself

thanks
goodluck

Benjamin Patri

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  • Posted on Dec 29, 2008
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Hello nyc_goddess

yes this would be a printhead and can be ordered through Xerox

If you need anything else please let me know

Merry Christmas


bestdarngood

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  • Posted on Dec 29, 2008
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Phaser 8500 error code 19,003.48:64663
19.003:48 is the error code 64663is the number of pages the unit has printed. the error indicates a power difference of +- 20% when trying to drive the printhead. The issue is the Electronics Module (System logic and power) or the Wave Amplifier (Printhead Controller). Both of the parts are fairly easy to replace. If it is the wave amp it is a somewhat affordable part.if it is the EM you should replace the printer. It isn't worth the fix.
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Step Questions and Actions Yes No
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Dec 14, 2009 • Xerox Phaser 8500/DN Printer
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Error code 13,327.42:458 How Can I Fix This?
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Media Sciences released a defective lot of cyan ink sticks.

They are currently replacing printheads (at their cost) if you call them.
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Getting this error code on 8550 Phaser: 37,006,42:26076 Have been having problems with the fan
Hi outonalimbwi:
Here is your problem.
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37,013.48 = (8500/8550)Ink Melt 4
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Go to Step 3. Go to Step 2.
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Xerox Phaser 8500 Error 09,005.40:100473
Hi Carmichael55:

Here is your problem.

9,005.49: Ink loader fault. The cyan ink melt heater is on, but the ink does not appear to be dripping.

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1 1. Are the ink sticks all Xerox ink? Go to
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3 1. Run the appropriate Ink Melt [1, 2, 3, 4]
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1 = Yellow
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2. Did the test pass?
Replace the printhead.
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Here is you problem.

9,005.49: Ink loader fault. The cyan ink melt heater is on, but the ink does not
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Troubleshooting Procedure
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1 1. Are the ink sticks all Xerox ink? Go to
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Advise
customer. Run
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2 1. Manually verify that the ink stick is able to
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Remove any
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Hi,

One of the reasons this could be happening is because you are using non-xerox ink so your print head needs to clean it out much more often. Be careful using other ink as this can destroy the machines printhead which is more expensive then the machine itself to replace. What you could try is installing the new printhead firmware, it might help! Follow the link below and good luck!


http://www.office.xerox.com/perl-bin/product.pl?page=sprt&product=8500_8550&country=United%20States&language=en


Niallbt
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