Question about Toshiba SD R6012 (SDR6012-TA) DVD-RW Burner

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Dvd-rom not playing/recognizing dvds but plays cds

Hi there!! well after researching my problem on the net all morning, it seems like the problem i have is a very common one but no1 has any definite answers for it! anyway the title pretty much explains my problem, last night i popped in a dvd (that i've watched several times on this laptop) and around the first minute it froze and so i restarted the computer and tried to put in another dvd but even though the computer still recognizes the dvd drive, nothing happens. i tried this with lots of other clean, non-scratched dvds, some copied and some original, all with the same result. i've had this laptop since the beginning of the year and have used it heavily in the last 2-3 months. i tried editing the registry (nothing happened) and i'm too scared to update the firmware yet since i'm a bit of a novice computer user and i've read lots of warnings about how it should be used as a last resort. something else i've noticed, when i go into 'my computer' and click on "DVD-RW" drive (e, it says on the left hand side under 'details' that it is a 'CD drive' when it isn't. i read a post on another website where a person suggested that i may have turned off the service which recognizes the dvd-rom and so it may be recognizing it as a generic cd-rom (which is what i'm thinking now) and theres a way where you can edit the drive specifications so that it reads it as a dvd-rom not a cd drive. does anyone know wot he would be taking about? oh yes, and i'm on windows xp and i haven't experienced any other problems with this computer, it's very random and sudden that this happened! also, i normally use powerDVD but i tried playing dvds on windows media and it hasn't worked so it's not a decoder problem. i'm not really sure if this is a hardware or software issue. i've also put in lots of cds and they work fine. if someone could enlighten me as to how i can fix this problem it would be greatly greatly appreciated!! thanks so much!! cheers! nanci

Posted by Nancy Dason on

  • Nancy Dason Apr 28, 2007

    thank u so much for ur prompt reply, i appreciate it!!! yes i have tried uninstalling and reinstalling the dvd drive but sadly nothing happened, ok what i'll do now is try to update the firmware and let's see if that helps!! :)



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Yes your quite right, the solution to the problem is a new writer, although you have to get the same one if it's fitted internally to a notebook. You can update the firmware, thats not a problem, you may be getting confused with bios updates which are a knightmare. I assume you have tried the usual, uninstal and re install of the dvd drive, by uninstalling it in device manager on the cd/dvd drive line and click '+' sign, right click and uninstal, then restart pc to automatically install again. The cd recognition says that the drive capability to read and write dvd has corrupted andfailed, so really the only solution would be a new drive

Posted on Apr 28, 2007


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